Mobile Repair Team (MRT) Event Manager Aviation (m/f/d)

Over 13,000 people. 19 locations worldwide. One in three planes flowing with our technology. Even more economical, lower in emission and quieter. We shape the future of aviation. The only thing missing: Become part of our dedicated team as Mobile Repair Team (MRT) Event Manager Aviation (all genders) in Berlin near Berlin Code – CSC / Operations Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. The Service Center is seeking an MRT Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and managing mobile repair tasks, providing technical and commercial assistance, and ensuring customer satisfaction through effective communication and problem-solving. What your day will look like? Your typical day will be a dynamic mix of planning, problem-solving and coordination to ensure proper and fast delivery of MRT services to our customers. It will likely start with reviewing MRT event data/key metrics and liaising with internal/external stakeholders to address urgent issues, shop managers, sales and finance departments. As an MRT event manager, you will be responsible for handling day-to-day communications with our suppliers and customers related to service delivery, invoicing and any possible issue or interference. remember, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical, influenced by unexpected breakdowns and operational needs, need flexibility, ability to work autonomously and strong leadership. The position will provide opportunities to grow in scope, visibility and understanding of the CSC and its aftermarket ecosystem. It will pave the way for further professional development, especially in the field of shop operations, sales or customer services.

Accurately assesses the customer needs and requirements to provide technical, logistic and commercial support for MRT-related services to support P&WC engines and installations. Understand applicable technical publications and airworthiness regulations as well as EHS and ITC requirements to effectively identify solutions to return engines into service (RTS). For a given work scope, identify technician with the proper skills, establishing parts listing and tooling required and ship parts and tooling to meet the RTS strategy. Generate MRT quotations aligned with work scope and follow-up on commercial offer until closure with customer, including internal negotiation and coordination. Keep strong control of operational, financial and service level KPIs, including annual sales and output, as well as of processes and best practices. In parallel, manage relationship and transactions with the CSC suppliers for tooling, parts and/or technicians, ensure payment alignment, incoming invoice management and margin checks for increased prospects as well as possible escalation or dispute resolution. Initiate immediate contact for an AOG or urgent situation with P&WC internal and external organizations to offer fast return-to-service solution. AOG situation might require support outside of typical office hours, including on weekends on rotational basis with the team. Effectively documents and monitors events with CRM for all customer interactions from MRT event initiation to closure. Ensure proper and smooth communication with the field technicians and all stakeholders involved for updates and to address concerns in a timely manner. Assist all other departments to resolve potential customer issues and foster strong relationship within the Command Center team. This may involve punctual or more long-term support to the rental and logistic service teams within the CSC Command Center.

Successful degree in relevant studies, i.e. business administration, logistics/supply chain, engineering or equivalent working experience. Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus. Understanding of commercial processes, balancing language and invoicing. Excellent customer service, problem-solving organizational skills handling multiple tasks simultaneously and prioritizing work. Very good English communication skills and interpersonal skills to present information to all levels of the organization. The candidate should be a dedicated team player, at ease with working in a dynamic, international environment. Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and comfortable working with multiple IT platforms (CRM and SAP S/4HANA). Readiness for on-call services, including outside of typical working hours (occasionally).

Attractive salary in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit-sharing program and company pension scheme Good work-life balance: 35-hour week, 30 days holiday and flexible working time models with flex time options as well as the possibility to work remotely Extensive further training opportunities and individual development programs EGYM Wellpass and company sports groups Mobility offerings like bike leasing, public transport subsidy (Deutschlandticket Job), commuter and company buses as well as car leasing offerings E-charging stations and free parking spaces Financial relocation support for new hires Company restaurant and barista bar Great team spirit and employee events We shape the future of aviation and bridge cultures and people. Our employees' diverse ideas, experiences and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace. .