Team Leader Customer Service (m/f/d)

“We grow! Grow with us!'' As a nation-wide leading wholesaler for large consumers in the gastronomy and hotel industry as well as hospitals, senior institutions and business canteens, we are constantly developing. Therefore, our new branch is currently being established in Pilsach. In our state-of-the-art office rooms with our own gastronomy, we create space for new ideas so that we continue to grow not only regionally but also nationwide.

Become part of CHEFS CULINAR and support us in our new office in Pilsach as team leader (m/w/d) customer service - full-time specialist (38.5 hours/week). In this position you take the leadership of your team in customer service. You are in operational customer contact and provide professional, fast and solution-oriented support for our customers. Together with the team, you will ensure that orders are processed efficiently and that our customers have a reliable contact person at any time.

You conduct, coordinate and develop your team in customer service and ensure clear structures and smooth running in the daily business. You make sure that customer requests, orders and complaints are processed quickly, competently and service-oriented and provide a great customer experience. Together with your team, you will contact our existing customers by telephone and in writing. With more complex customer requests, you support your team and ensure solution-oriented decisions. You work closely with sales control, external service, logistics and other specialist areas to ensure smooth order processing. You recognize optimization potentials in customer service and continuously develop processes and processes together with your team.

You have a successfully completed commercial training or a comparable qualification. Multiannual experience in customer service, customer service, sales service or in a comparable function is ideally brought along. First experience in the leadership of a team you could ideally already gather. Your wide knowledge of food as well as the interest in our product groups are yours. A pronounced analytical mindset as well as a safe handling of numbers are yours. With your friendly, professional appearance and communication strength, you can motivate your team and sustainably strengthen customer relationships.

30 days holiday as well as holiday and Christmas money an attractive remuneration (contracted company in the wholesale and foreign trade tariff) as well as a grant to asset-effective services Modern, varied staff restaurant and free staff parking a safe workplace in an internationally constantly growing family business Bike leasing Corporate Benefits: Employee discounts for well-known brands and suppliers (e.g. discounts for travel) Cooperation with fitness studios about Hansefit Grant to the Deutschland-Ticket free coffee and fresh fruit Jubilee premium an open, fault-giving and collegial operating climate in a constantly growing family business with over 10,000 employees