Claims Manager (m/f/d)

Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on four values: caring, entrepreneurial, forward-thinking and reliable. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide. For the better. Together.

As Claim Manager (m/w/d), you take over the technical and disciplinary management of Claims Management in Germany. With your focus on efficiency, transparency and quality, you ensure professional damage management and contribute significantly to risk mitigation as well as to increase customer satisfaction. In close cooperation with our product divisions, you develop centrally controlled processes and standards. In addition, you are responsible for the creation and further development of reporting and KPIs, analyzes operational and strategic key figures and use them as a basis for sound management decisions and continuous improvements.

Central control and monitoring of all major damages Further development, standardization and optimization of processes as well as decision-making in damage management

Ensuring high quality and compliance in damage processing

Close cooperation and coordination with insurers, EUROS, Legal, Risk Management and other internal and external stakeholders

Creation and further development of KPI reporting as well as ensuring transparency about damage developments and trends

Development and implementation of measures for damage prevention and recourse management

Technical advice and training of the branch

Promoting and implementing digitalization and automation initiatives in Claims Management

Leadership, motivation and further development of the claim team

You have a degree or a comparable qualification – ideally related to logistics, business, law or insurance

You bring several years of experience in claim, damage or regress management

You know about damage processes, insurers, legal interfaces and internal stakeholders

You have already gained leadership experience and develop your team with clarity, motivation and appreciation

You think process-oriented, recognize optimization potentials and actively promote standardization and digitization

You like to work with key figures, reports and analyses to derive sound decisions

You communicate clearly, bindingly and solution-oriented – even in complex situations

You have very good German and English skills

You are safe in handling MS Office; Experiences with Claims, Reporting or Workflow tools are a plus

Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery

Work-Life Integration: Flexible Working Hours and Mobile Work

Additional financial services: Operational pensions and asset-effective benefits, Up to 1,600€ net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture

Health & well-being: corporate fitness via Hansefit, mobile massage during working hours, mental health and health coaching,

Daily changing and versatile dishes in our canteen

Family: Childcare support, Holiday days for care of relatives and special events

Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub)

Mobility: German ticket grant, free parking, free use of e-store columns

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you!

If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN!

Do you have any questions? Then please contact our responsible Recruiter*in.

Viktoria Warkentin +49 (1517) 4480984