Customer Service Representative in Complaint Management, proportionate home office (f/m/d)

We at Europ Assistance live our guiding principle “YOU LIVE, WE CARE”. Because we are always there for our customers and provide help in the areas of travel, mobility, health and living – in everyday life and in emergency. In our offices in Rostock and Munich you will find a living working environment with versatile tasks and flat hierarchies. Be there for our customers, take responsibility in different areas and introduce your expertise! Design the future of services and services with us. Europ Assistance is a wholly owned subsidiary of the GENERALI Group.

Ensuring customer satisfaction is your thing? Then our team strengthens complaint management. With commitment and empathy, you deal with German-speaking complaints from end customers as well as large customers in the assistance area. You have the chance to engage in interesting projects and to work at international level. Your tasks You take full processing and answering customer complaints You support reporting for internal and external stakeholders By analyzing and evaluating reports, you draw conclusions and contribute to the excellent quality assurance

Training: completed training as an office businessman, industrial businessman, insurance businessman or office businesswoman Languages: very good German and good English skills customer transition: excellent oral and written communication skills and a pronounced negotiation skills Human: strong customer experience, big teammates and good number understanding

30 days holiday and a structured onboarding program Good work-life balance through flexible working time models and proportional home office option Attractive pension schemes, asset-effective benefits and discounted insurance products from Generali and Europ Assistance Individual offers for health promotion: Through „EGYM“ you can visit more than 6,500 partners in the sports and wellness network and participate in more than 2,000 online courses (movement, nutrition and meditation) Company's own learning platform for individual training Attractive JobRad offer Duz culture, flat hierarchies and internal development possibilities We reward successful job placements with a premium of 1,000 euros via our “employeees” program For this full-time job, the salary range, depending on professional experience and qualification, is between 40,000 and 45,000 euros per year. We offer you a combination of office work and home office. Applications for people with disabilities are preferably accepted with appropriate qualifications. JOBV1_EN