Lead Expert Communication Services (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees: within 3 locations we make digital banking of today efficient and develop smart financial services of tomorrow. We offer you a wide range of tasks in which you can provide your individual strength. Whether app development, network technologies and server operation or consulting, training and support – you will find your appeal with us! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits.

For the Communication and IT Security Service, Communication Services and Product Management division, we are looking for the next possible appointment for the Münster or Hannover locations Lead Expert Communication Services (m/w/d).

Responsible technical and methodological analysis of complex topics in the field of IP telephony and call center, as well as the creation of clear decision templates Self-sustaining high customer satisfaction through proactive measures to avoid escalation Close cooperation with project managers to ensure project success and responsibility for quality assurance of project documentation and documents Strategic advice for executives, both on technical and organisational issues, as well as active support for cross-departmental cooperation Representation of the Head of Division in the event of a malfunction and ensuring a rapid elimination of incidents Development and review of the documentation and operating manuals of the area Early identification of challenges and common development of strategies to cope with the teams

Completed study or training with at least eight years of professional experience In-depth technical knowledge on IP network as well as IP telephony and call center solutions High problem solving and consulting competence Embossed Analytical and logical Thinking Power High level of reliability, independence and self-initiative Impressed communication and coordination skills combined with enforcing and social competence

You're wondering why you should work on financial computer science? We have some good reasons for you. In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .