We are the digitization partner of the cooperative financial group and combine decades of banking expertise with modern information technology. The IT solutions and services specifically tailored to banks range from data center operations to bank procedures agree21 to app development. We use pioneering technologies such as artificial intelligence or smart data, and we write process optimisation and regulatory. We have set ourselves the goal of innovative digital banking and near banking experiences for approx. 950 banks and more than 30 million bank customers. Therefore, we systematically invest in the know-how of our more than 5,200 employees and consider sustainability as a strategic corporate goal. Our cooperation model is characterized by an agile, cross-functional operation in all business areas. We connect people and markets of tomorrow - simple. digital. safe.

For our Management Bank business unit in the Tribe reporting industry, we are looking for you in full or part-time as a customer service provider (m/w/d) in Münster, Karlsruhe or Ashheim.

Tasks with perspectives

You feel comfortable in reporting the banks, especially in the area of own resources and IRBA, and you are interested in taking responsibility as part of an agile team ''You're close'' - the first contact of banks is direct contact with your heart, in support you are responsible for messages under agree21Finish The customer is at the heart of your action and you identify, analyze and clarify your enquiries with the appropriate priority - a strong team supports you in the background In order to make our applications and services a bit better every day, you bring your knowledge from customer contacts to further development and contribute to the quality assurance of our products through your test activities ''You share your knowledge'' - you actively support our knowledge base and by this proactive customer communication you contribute significantly to giving customers a help to help themselves

Personality with profile

You have a degree in business management with a focus on financial management/banks or comparable qualifications as well as many years of professional experience in reporting a bank You have intensive banking knowledge of the reporting system. Experiences with reporting applications, ideally with the applications of Atruvia AG (agree21 or agree21Finish) are advantageous You have a high level of quality and responsibility and you are actively driving the solution for our customers Impressed collaborative capacity, the pleasure of working in the team, a self-sponsored working and a strong customer orientation complete your profile Basic travel readiness to a limited extent should be present You have knowledge of German (at least C1 level) and good English (B2 level)

Nobody is perfect! You don't meet the requirements to 100% and you still want the job? No problem - we go the way together as a team - including incorporation and tailor-made development measures!

Our advantages at a glance

In addition to an attractive fare and 30 days holiday, we offer you the following benefits:

Flexible work: We work in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working). Work-life balance: With our individual working time models such as part-time, the choice in full-time between 30-40 h and our life-time account (sabbatical and/or release before retirement) you will find the right balance. Private life and career agreement: We offer you a family budget and support you in special family situations like e.g. care of family members. Individual Benefits: You have the choice between bike leasing, IT hardware leasing, asset-effective services and/or an additional day of release, as well as an occupational retirement and other options. Onboarding: We welcome you to our welcome event #enter; You can also expect a structured integration with Pat*in and regular feedback talks with your People Lead. Health Management - Health, Family and Life: With our offers we support you through cooperation with the family and voiio. We offer you a variety of food in our operating restaurants and network with our sports facilities. Career model and training: In our development dialogues, you will discuss your professional, methodical and personal career goals and pursue them by means of our diverse further education offers. Our company values: Respectful, open and honest, independent, for each other and result-oriented - we are guided by team spirit and the desire for innovation and intensive knowledge sharing. Future and workplace safety: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and system-relevant employers. Kununu: We are Top Company 2024 and proud of a Kununu score of 4.2 and a referral rate of ≥ 90%.

Please use only our application portal for your application. We look forward to seeing you.

Get in touch now!

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