Signature Consulting GmbH | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 29.05.2026 on stepstone.de
Quality technician with a focus on complaint management (m/f/d)
Signature Consulting GmbH specialises in the occupation of specialist and executives in medium-sized companies and large corporations - from expert level to C level positions.
Our client is an internationally established manufacturer in mechanical engineering with a focus on high-quality stainless steel pumps and system solutions for demanding industries. The company stands for quality "Made in Germany", long-term supplier relationships and high technical manufacturing depth. As a global player with medium-sized structure, it combines stability with innovative strength. In order to strengthen technical quality management, we are now looking for support with a focus on complaint management, error analysis and technical root management.
Just document technical complaints? Or really understand errors, analyze causes and improve processes sustainably? Editing complaint management in this role as QM They not only provide administrative complaints, they coordinate technical causes analyses, moderate specialist areas and ensure that sustainable improvements are created from errors. You work closely with production, construction, purchasing, service and international locations.
No "QM management" is sought, but a personality with a technical understanding of components, components, technical drawings and industrial processes. If you like to understand relationships, analyze errors systematically and follow topics bindingly, this position fits very well. .
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Your tasks • Your profile • What we offer
Tasks Position focuses on technical complaint management and fault steering Acceptance, processing, coordination and follow-up of technical complaints Installation and maintenance of complaints in the ERP system (proAlpha) Analysis of error images and support for root Cause analyses Processing of customer complaints, internal errors and international feedback Ensuring a transparent and efficient complaint and fault steering process Coordination with production, construction, purchasing and international branches Definition, tracking and effectiveness testing of corrective measures (CAPA) Working with continuous improvement processes (KVP / Lean) Creation of KPI reports and evaluations
Profile Technical training, further training to the technician or comparable qualification, alternative commercial training with a pronounced technical understanding Experience in quality management, complaint management or Complaint management at best in the industrial environment / mechanical engineering Knowledge of fault analysis methods such as 5 Why, Ishikawa or comparable tools Structured and solution-oriented operation Experience with ERP systems and MS Office Good English knowledge of word and writing
Benefits Internationally successful, owner-managed industrial company with long-term perspective Technically demanding products and individual special solutions in mechanical engineering Plenty of design space within a central quality process Direct cooperation with technology, production and international locations Flat hierarchies and fast decision paths Structured integration and a collegial team Indefinite permanent employment 38-hour week with flexible working hours / sliding time Up to 2 days home office after incorporation 30 days holiday plus additional free bridge days through ''Premature'' Occupational pension Grant to the Deutschlandticket and other employee benefits
Location
| Signature Consulting GmbH | ||
| 21033 Hamburg | ||
| Germany |
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