Truma Gerätetechnik GmbH & Co. KG | Germany | 85xxx Putzbrunn | Permanent position | Part time - flexible / Full time / Home office | Published since: 15.06.2026 on stepstone.de
Mitarbeiter Warranty International (m/f/d)
We are exciting: innovative and traditional, internationally expanding and family businesses. As Europe's leading system supplier for motorhomes and caravans, we are among the top 100, the most innovative medium-sized companies in Germany. We are looking for an employee Warranty International (m/w/d) at the closest possible time with space for our own ideas, the most modern ways of working, an esteeming coexistence and a sustainable corporate culture.
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Your tasks • Your profile • What we offer
Independent processing of warranty, complaint and repair applications for international markets Examination and assessment of warranty claims (plausibility, completeness, warranty conditions) Control of order processing including material refunds, replacement deliveries and repair processes Creation and booking of credits as well as commercial processing of service operations in SAP and Salesforce clarification of facts with international service partners, traders and internal interfaces Content and simple technical evaluation of complaints and error pictures as well as support in solution finding Development and optimization of service processes as well as tools and workflows to ensure high service quality
Completed commercial or technical training, e.g. industrial merchant, wholesale and foreign trade, mechatronics or comparable First practical experience in dealing with complaints, warranty cases or in technical customer service Secure handling of ERP and CRM systems (e.g. SAP, Salesforce) and structured documentation of service cases Basic technical understanding for the classification of fault images and the traceability of causes Experience in the handling of commercial processes, e.g. credits, replacement deliveries or returns Structured and priority-oriented mode of operation in multiple parallel processes Sovereign communication with international contacts, also in coordination and escalation situations Very good knowledge of German and English
Flexibility: We support you in your work-life balance – with flexible working hours, a mobile work concept, individual part-time models and free bridge days Perspectives: We promote your strengths and develop you with tailor-made training Health: With the EGYM Wellpass you have access to more than 13,500 sports, leisure and wellness services throughout Germany After-Work: Relax after evening at the Truma Club – with rooftop terrace, kicker and grill, the ideal after-work location for sellige evenings Corporate Benefits: Benefits from exclusive employee offers and discounts at numerous partner companies Family: With Kita-Plätzen and our holiday care, we help you get a job and family under control Holiday: You want to camp? Then borrow a motorhome or caravan from our company fleet for a low fee – and enjoy your 30 holiday days Nutrition: Regional products, highest quality and great variety: Our operating restaurant makes it easy to feed you healthy
Location
 | Truma Gerätetechnik GmbH & Co. KG | |
| 85640 Putzbrunn | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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