IT Service Technician (m/w/d) (Service Desk Manager)
KNDS Germany develops, manufactures and maintains a wide-spread product portfolio as a system house. These include combat tanks, highly protected wheel vehicles, artillery systems, military bridges, customer service and training solutions. As part of the KNDS Group, we stand for the start of the consolidation of the industry for military land systems in Europe. We offer highly interesting, complex and challenging activities in a collegial environment. Our employees appreciate this, whether in development, production or administration. We successfully combine innovative capability with tradition and many years of experience. JOBV1_EN
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KNDS Germany develops, manufactures and maintains a wide-spread product portfolio as a system house. These include combat tanks, highly protected wheel vehicles, artillery systems, military bridges, customer service and training solutions. As part of the KNDS Group, we stand for the start of the consolidation of the industry for military land systems in Europe. We offer highly interesting, complex and challenging activities in a collegial environment. Our employees appreciate this, whether in development, production or administration. We successfully combine innovative capability with tradition and many years of experience.
As a Service Desk Manager, you are responsible for First-Level Support Management (Service Desk) Their main objective is to ensure and improve user satisfaction for KNDS' IT users in different locations For this purpose, you are responsible for the planning, implementation and continuous development of IT services and processes as well as for ensuring a smooth running of IT services In this context, you define requirements for the IT service management system for service and process implementation, as well as the service level commitments and process instructions The independent implementation of minor changes and administration in the service management system, such as updating workflows, maintenance of the service catalog, implementation of simple services are also part of your daily business Their function also includes cooperation with other IT teams, coordination and monitoring of external service providers, and training to improve the IT service management (ITSM) skills of colleagues The creation of reports (based on KPI ́s) and documentation as well as continuous optimization of productivity and quality completes your exciting task
They provide a successfully completed technical training with expertise in information technology or a comparable qualification with They were able to gain several years of professional experience in a comparable position They have basic knowledge in the various IT areas Experience in handling IT ticket systems is a plus In addition, ITSM and in particular ITIL is more than just a shortcut for you A systematic, structured and timely procedure is of course for you Reliability, commitment and willingness to use are just as characteristic for you as your ability to work on new topics independently You maintain a friendly and targeted communication Very good knowledge of German and English in word and writing complete your profile JOBV1_EN
Company location
Location
 | KNDS | |
| München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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