Werkstudent*in Customer Experience

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003QZO Mercedes-Benz Sales Germany at Mercedes-Benz AG (MBVD Mercedes-Benz AG) is one of the major and successful sales organisations in the automotive industry. As part of Mercedes-Benz AG, the company manages sales and service for the vehicles of the Mercedes-Benz and smart brands in the German market with around 1,000 employees. Highest customer satisfaction and the continuous expansion of the success of our brands are our top goals. Our employees are committed to this daily. About 50,000 employees provide the best possible support for our customers at around 1,000 sales and service points throughout Germany.

We offer a varied working day that not only allows international customer contact, but also cooperation with internal and external interfaces and partners. In the field of Customer Experience for the Mercedes-Benz Customer Center Sindelfingen, the following tasks are available: In the Team Centermanagement Sindelfingen you are responsible for the processing of individual customer and visitor requests from all over the world for our factory visits by the Mercedes-Benz plant Sindelfingen To do this, you are in a busy exchange and coordination within the team and with adjacent work areas For a smooth operation of the work visits, you will work in the coordination and control of appropriate service providers and agencies with To enable visitors and customers the best possible customer experience, help you develop, develop and introduce processes and standards and bring your knowledge from your studies In addition, you will help to create presentation and communication documents presented in management The further development and optimization of the online booking system of factory visits, in cooperation with our IT service provider, also counts among your tasks The work student activity can start from November 2025.

Course in Business Administration with focus on event management, marketing and corporate communication or a comparable course of studies Experience in handling customers and visitors Secure knowledge of German and English in word and writing Secure handling of MS Office (especially Outlook, PowerPoint etc.) Safe and well-kept appearance brand affinity Embossed customer and service orientation Awareness and communication strength Additional information: Of course, without formalities, we are not. Therefore, we ask you to apply exclusively online and to apply for your application a CV, current enrollment certificate with a specification of the semester, current grade, relevant certificates, if necessary. In addition, proof of compulsory internship and proof of the period of study (maximum size of the annexes 5 MB) and in the online form to mark your application documents as 'relevant for this application'. Further information on the setting criteria can be found here. Members of countries outside the European Economic Area may send their residence/work permit. We are particularly pleased to receive online applications of disabled people and disabled people. If you have any questions, you can also contact sbv-sindelfingen@mercedes-benz.com to the site's severely disabled representative, which will be happy to assist you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by HR Services by e-mail to myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10-12 am and 13-15 pm).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers JOBV1_EN