Employee (m/w/d) Telephone Customer Service

The ENCW Group is an innovative, medium-sized group of companies that, together with their customers, wants to create more quality of life in the areas of energy, water and mobility. We offer tailor-made products, individual solutions and optimal personal care. We develop intelligent energy concepts, make our region more sustainable and drive the development of renewable energy. Would you like to advance the energy and mobility transition? Then you will be part of our team. We are looking for the energy Calw: Senior Consultant (m/w/d)

You are the first contact point for our customers and interested parties on the phone – friendly, reliable and with an open ear You can process customer requests in a solution-oriented manner – by phone, email or mail, always with the requirement to find a quick and suitable answer They accept enquiries, answer frequent concerns independently and forward more complex topics to the relevant departments With your personalized and service-oriented way, you can actively contribute to the satisfaction of our customers They advise on a wide range of concerns about our products and services – competent, binding and with a sense of individual needs As a communicative interface in the company, you internally coordinate all necessary information to enable smooth and binding support

Successfully completed commercial training – e.g. in dialogue marketing – or comparable experience in telephone customer service or call center environment Safe handling of MS Office and openness for the use of various systems in daily business Friendly, binding appearance and security in telephone customer contact Embossed service orientation, reliability and pleasure in finding solutions Self-responsible working and motivation to actively engage in a lively team

A 4-day week for more work-life balance A freely available health budget to promote your well-being An attractive remuneration and two complementary models of occupational pension schemes Bicycle leasing with JobRad as well as a comprehensive health and leisure offer via Wellpass A lived culture of continuing and continuing education with diverse offers for your professional and personal development JOBV1_EN