Teamleiter Field Operations (m/f/d)

We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ITK technologies and offer them advanced solutions for their digitalization.

From IT strategy consulting to building up to service and support of complex IT infrastructures, we offer everything from a single source. In addition, after the ITIL framework, we are responsible for the acquisition of the IT company of our customers - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions.

With our education services, we make school IT an enterprise IT. From IT infrastructure to cloud services, identity management, hardware & software to IT support, administration and training. With us, teachers and pupils receive everything for the modern classroom and thus have full control of digitalization.

As Head of Fieldservice (m/w/d), you are responsible for the strategic management, organisation and operational management of our decentralized field service team in Bonn and Cologne. Your main goal is to maximise on-site service quality, to increase customer satisfaction sustainably and to ensure efficient and economical deployment planning of the team. The team will provide you with a central interface between Servicedesk and the customer on site. Our wide range of customers includes both schools and business customers in Cologne and Bonner Raum.

Professional and disciplinary leadership of the field service team (IT technicians and administrators (m/w/d)) Coaching, mentoring and further development of team members to keep technical know-how and soft skills at a high level Strategic development of the technologies, tools and processes used in field service Definition, Monitoring and Compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Ensuring complete documentation of services and solutions in the ticket system Senior Account Manager (m/w/d) Quality assurance of services provided through regular feedback and audits

You have completed IT-related training and proven professional experience in the IT system environment You have several years of professional experience in a leading or team leader position in IT Fieldservice or IT Support You bring a basic technical expertise in Windows and Apple clients as well as server and network infrastructures with A safe occurrence vis-à-vis customers and management is obvious to you You have a high degree of customer orientation, self-initiative and sense of responsibility You bring analytical skills to solve complex technical problems and process optimization You have a class B licence Flowing German in Word and Writing we require - English is advantageous

You are expecting a variety of activities in the construction of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies aimed at growth.

In an exciting working environment with short decision paths, you are part of a friendly and highly motivated team. With individual development measures, we are happy to support you in shaping your professional goals.

An indefinite, economically secure and long-term oriented employment Regular internal and external training Flexible working hours and a home office control state-of-the-art office spaces according to the “New Work” concept as well as chill-out-& creative areas A monthly 25€ credit card for shopping and shopping An attractive grant for occupational retirement provision including individual advice by an external service provider A Germany ticket and JobRad offers for a comfortable journey to work Flat hierarchies and open communication A team kitchen and a canteen Regular team events 30 days holiday (on request can be chosen between 25 and 35 holiday days) + 4 days Weekly fresh fruit as well as coffee, tea and water so much you want