Customer Care & Consulting: Professional and customer-oriented processing of demanding customer requests by phone and correspondence.

Accounting & technical topics: clarification of complex billing-relevant questions and comprehensible communication of the results to the customers.

Team support & knowledge transfer: specialist contact for colleagues in questions and preparation of solutions and documentation for recurring concerns.

Deescalation & Customer Liability: Sovereign handling of difficult conversation situations to ensure high customer satisfaction.

Training & experience: Commercial training or comparable qualification; Experience in customer service or customer support of advantage.

Communication strength: Very good oral and written expressiveness to explain complex facts.

Analytical thinking: Embossed numerical understanding as well as a structured and solution-oriented approach.

Personality & Working: High customer and service orientation, conscientiousness, accuracy and pleasure in work in the team.

EDV knowledge: Safe handling of MS Office and a high digital affinity for quick integration into new systems.

Compensation & Extras: Attractive salary between €38,000 and €42,000 per year (depending on qualification), additional Christmas money and a fare grant.

Work-Life-Balance: 30 days vacation, flexible working hours as well as the possibility of mobile work.

Crisis security & atmosphere: A stable, economically successful employer with family operating climate and a safe workplace.

A culture based on mutual trust, appreciation, high quality standards and strong team spirit.

Good framework conditions: Flat hierarchies, short decision paths and open, direct communication.

Support in everyday life: Funded integration and continuous support with new challenges for a motivating working environment.

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