Team Leader Service Offices (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that You can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Teamleiter (m/w/d) for our location in Dietzenbach.

Management, development and deployment planning of a team of 22 employees at nine customer locations Responsibility for recruitment, job interviews and jobs Control and optimisation of operational processes in the service offices Representation of short-term failures and provision of service quality Interface between internal departments and external service providers Support and development of key account customers Participation in customer meetings and complaint management and audit Ensuring safety and supervision of audits Contact person for our B2B and B2C webshop Individual time and task management

Closed commercial training with customer support practice Multiannual experience in the management of employees, ideally in the customer or service-oriented environment Expertise in process optimization and cutting point management Safe handling of common computer systems, at best in work with webshops or CRM systems Imprinted communication and organizational strength as well as a sovereign entry Self-employed, structured and solution-oriented work Travel (if required for customer visits or service office operations)

Benefits of the collective agreement Payment by INTEX fare contract and holiday and Christmas money and a 37-h full-time week Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions Good connection to the ÖPNV Our location is easily accessible by public transport and allows easy access by bus and train. From the very beginning well canceled A fixed contact person during the entire application process System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Education We attach great importance to professional and personal further education, and this is reinforced by our Online Academy. JOBV1_EN