BWI GmbH | Germany | 04xxx, 89xxx, 81xxx, 65xxx, 80xxx, 20xxx, 60xxx, 22xxx, 21xxx, 10xxx, 14xxx, 13xxx, 12xxx, 90xxx, 53xxx Berlin, Frankfurt, Hamburg, München, Nürnberg, Ulm, Bonn, Leipzig | Permanent position | Full time / Home office | Published since: 27.08.2026 on stepstone.de
Senior Service Engineer - Training Systems (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior Service Engineer (m/w/d) from now on and in full time at one of our BWI locations. The Customer Solution Unit “Education Systems” is responsible for the projects and projects for digitizing the training systems in schools and training institutions of the Bundeswehr and in the BMVg division. It thus contributes to the continuous increase in leadership and operational capacity as well as the fighting power of the armed forces. As an internal contractor, the unit has the responsibility for implementing contracts and contracts in the context of the digitization of training systems for more than 300,000 users. The course management tool (LVT) is part of the solutions that are managed by the CS ABS. The LVT mainly serves the trainees and planners at the training institutions. It encapsulates the complexity of the solutions provided to the users by providing a simple user interface by which the training device can select the resources required for specific training and takes over the complete orchestration to provide these resources. These resources include installed workstation computers, virtual desktops, the specific software equipment of these PCs, user accounts for the schools, email and chat accounts, individual and group file records, and access rights to learning content, such as courses in learning management systems. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Installation, configuration, operation, maintenance and monitoring of the necessary IT infrastructure and systems Processing of faults in 2nd and 3rd level support according to Incident Management Process Analysis of causes of errors and sustainable remedy of recurring disturbances in the context of problem management Planning, implementation and documentation of changes in infrastructure according to change management process Ensuring the ongoing operation of the supervised systems (servers, network, virtualization, backup, cloud environments) Proactive monitoring of customer systems and early detection and elimination of potential malfunctions Maintenance of technical documentation (system configurations, changes, solutions) in the knowledge database Technical advice on questions concerning the operation and further development of their IT infrastructure
Completed studies of (economic) informatics or Training as a specialist in system integration
At least 4 years of relevant professional experience in IT support or system operation ideally in an IT system house or managed service environment
Reliable knowledge in network, server or client technologies
Experience in direct customer contact and handling SLA-based service requirements
Practical knowledge of ITIL-v3 processes, in particular incident, problem and change management
Funded knowledge of Windows server environments, Active Directory and network technology (LAN/WAN, firewall, routing/switching)
Knowledge of cloud environments incl. Experience with virtualization technologies (e.g. VMware) as well as backup and storage solutions
Structured and solution-oriented mode of operation, service-oriented appearance, proactivity and readiness to learn
Readiness to travel to customer and user sites
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between € 71,000 and € 104,040. The actual amount is determined based on your responsibility as well as experience and competences We offer 30 days of annual vacation, 1 day of service plus options for individual adjustments Our Benefit app gives you a monthly balance and can also secure tax discounts on tickets for the ÖPNV We enable flexibility to reconcile work and private life, for example through mobile work or trust work time We support professional and personal training through individual measures and free access to LinkedIn Learning Our job bike offer allows leasing up to 2 bikes
Location
 | BWI GmbH | |
| 89075 Berlin, Frankfurt, Hamburg, München, Nürnberg, Ulm, Bonn, Leipzig | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad