(Junior) Customer Service Manager (all gender) for the Hapag-Lloyd Cruises brand

TUI Cruises GmbH is one of the leading cruise providers in the German-speaking region. The joint venture of TUI AG and the US cruise company Royal Caribbean Cruises Ltd. employs around 750 employees in Hamburg and Berlin. On board the ships, 136 positions are directly supervised by TUI Cruises GmbH. For the brand Mein Schiff®, a fleet of eight ships travels. Since the end of 2020, Hapag-Lloyd Cruises has also been part of TUI Cruises GmbH with a fleet of currently five ships. The Mein Schiff® fleet offers up-to-date holiday trips on sea in the premium segment (My Schiff 1 to My Schiff 7 and the Mein Schiff Relax). Hapag-Lloyd Cruises is in the German-speaking region the leading cruise brand in the luxury and expedition area with a 130-year history. (MS EUROPA, MS EUROPA 2 & HANSEATIC nature, HANSEATIC inspiration and HANSEATIC spirit). TUI Cruises operates with one of the most modern and environmentally friendly fleets worldwide. In the course of sustainable growth, another new ship building is planned by 2026. TUI Cruises GmbH is looking for one/n at the Hamburg location at the next possible time: Customer Service Manager (all gender) for the brand Hapag-Lloyd Cruises Location: Hamburg, HH, DE, 20097 Job function: Customer consulting Type of contract: Unlimited Working time: 40 Number of posts: 137002

You are our voice outside: as the first point of contact for our guests – in particular in writing and by telephone – you actively shape the moment in which genuine enthusiasm is given. You make an experience from anticipation: From the first question to the start of the trip, you will accompany our guests on their journey to their dreams – and make sure You feel well off their first contact. Advice that enthuses: Whether vacancies, options, bookings, rebookings or individual wishes: you listen, think with and find solutions that are quickly, smart and exactly tailored to our guests – so that the final rate and the experience are right. You keep an overview: You make sure everything goes smoothly around flight processes, additional services and insurance – so that our guests can start their adventures relaxed. Experience the brand live: Whether on site, in boat tours, events or trade fairs – you’re here to make our brand world liveable and inspire people for Hapag-Lloyd Cruises. You will find suitable solutions for guest feedback and Kulanzan questions before the start of your trip – always with the requirement to give our guests a positive feeling. You contact guests proactively, conduct valuable discussions and present suitable travel offers to raise interest and support bookings. Success that can be seen: You are helping to reach the key figures of our customer service team – and at the same time helping to make our claim to first-class service life. Growing together – shaping together: You actively contribute to projects, test new ideas and develop our service world together with the team. A team that holds together: If necessary, you will support the entire Hapag-Lloyd Cruises Services department – because we do not work next to each other, but together.

You have a completed tourist or commercial training or bring relevant experience from tourism or hotel industry. Our passion for excellent customer service is important. You think of solution-oriented and always one step ahead. Challenges? You look more like a chance. Customer and service orientation is in your blood. You want to help, inspire people – and give them the feeling of being right with us. Precision is your thing. You work carefully, recognize deviations immediately and have a real eye for detail. You bring structure to your working day and make sure that processes are handled efficiently and on time Even at high speed, you stay focused, quiet and professional. Stressful situations? Master with clarity and serenity. Communication belongs to your strengths. Friendly, clear, valuable – just as we want to deal with our guests and partners. Team spirit is of course for you. We're pulling on a run at Hapag-Lloyd Cruises – and you're an important part of it. In popular tourist booking systems such as DaVinci you work safely. You score with good MS Office and English skills.

A flexible working time culture with two mobile office days per week Industry-friendly compensation with participation and 30 holiday days Attractive discounts on cruises with our fleets as well as on many other offers in the tourism sector Grant to your ÖPNV ticket and to your PLUXEE Restaurant Pass A modern workplace in a central location, just a “sea mile” from the main railway station A contemporary management and corporate culture led by our values ''value estimation, trust and sustainability'' Regular feedback and development talks to promote your strengths and careers ''voiio' as a strong employee assistance partner on your side As well as many other extensive social and health services (JobRad, own gym in the house, parent-child office, corporate fitness cooperation with WELLPASS, internal yoga courses, massage, occupational retirement, etc.)