Service advisor mechanics Munich (m/f/d)

We are the Renault Retail Group Germany. As part of the internationally operating Renault Group, we are represented with around 730 employees at 13 locations in the metropolises Berlin, Frankfurt am Main, Munich, Cologne and Hamburg. Our core business is the sale of our Renault, Dacia and Alpine vehicles. We also complete the service after sale. Our aim is to bring our customers closer to our vehicles and our service in a professional and pleasant atmosphere. For this we rely on the work of our dedicated employees every day.

Recording of the vehicle and vehicle condition with the customer in direct acceptance Considering the desired repairs and creation of the repair order Close communication with the customer about the status of repairs and active marketing of additional service and repair services Order and appointment tracking including quality control Creating the cost proposals for the repairs provided Creation and explanation of the invoice for the customer Return of the vehicle, informing the customer about the repairs carried out and completing these order files Post-processing and ensuring customer satisfaction Support in the settlement of guarantees Ensuring long-term high customer loyalty and satisfaction Permanent guarantee of service quality

Successfully completed vocational training for the motor vehicle mechatronics Continuing training for the motor vehicle technician master or certified service consultant (GASB) Multiannual professional experience as a service consultant Customer-oriented thinking and acting Good expressability, negotiation skills and professional handling forms Commitment, high resilience, flexibility and good organizational capacity Responsibility, enforcement, reliability and self-initiative Knowledge of the Renault and Dacia brands desirable Knowledge of service, guarantee and mobility services mastery of accounting processes with the software programs and information systems used

unlimited contract and 36-hour week Surplus payment, as well as holiday and Christmas money Additionally 50% Christmas money from 6 years of service 30 days holiday per year Regulated working hours with working time account Employer-funded health insurance and occupational health management Occupational pension Access to the company's own training academy Various career opportunities within the Group Attractive employee recommendation program Employee discounts and corporate benefits Employee leasing for new cars and service wheels Team and regular team events