Fashion and Lifestyle, 6,500 employees:inside, 13 department stores, online shops in Germany, Poland, Austria, Belgium, Luxembourg, Spain, Italy, the Czech Republic, the Netherlands and Switzerland, 1,500 brands, 25 restaurants & Confiserien, 15 first-class services, three hairdresser salons and always a special shopping experience – this is Breuninger. A traditional company that goes international, clearly defines its goals and creates innovative possibilities.

You are in your function the support of the department management of our stationary customer service in the management, organization and further development of the department with currently 45 employees In the team, you will ensure the optimal area occupation, create the monthly personnel deployment planning and guarantee smooth operations in your function and thus contribute to the satisfaction of customers You support the team in all customer requests for the Breuninger Card, beyond, advertising management, tax-free processing, gift card sales, multichannel service and other customer-oriented services You monitor compliance with the existing processes - including their analysis and optimization to increase efficiency and avoid errors in cooperation with department management Monitoring and analysis of customer feedback as well as deriving potential for improvement are also part of your tasks, as well as escalation management for more complex customer requirements You are also responsible for Breuninger's customer support and representation in customer events

You have completed commercial training in a service-oriented profession or you have an economic degree and professional experience, ideally in the hotel industry or in the retail trade A positive emission in personal customer contact, strong customer orientation, as well as communication skills and enforcement skills are your strengths Immigration-free forms of use as well as a perfect expression in word and writing are provided A structured, result-oriented and independent way of working distinguishes you, supported by analytical thinking and problem-solving competence Above-average readiness, sense of responsibility, a pronounced service orientation and high affinity for fashion & lifestyle complete your profile

We offer you the opportunity to work in a modern, agile and value-adding environment. Do you feel addressed? Then you will find a team at Breuninger where you can feel comfortable and work sustainably. Attractive salary package with occupational retirement provision and voluntary social benefits such as holiday and Christmas money 30% employee:internal discount on all products and services incl. Gastronomy, hairdressers etc. Personal and professional development opportunities up to the management development programme Maximum flexibility on holiday days in the form of additional paid holiday days through salary change Family-friendly working hours for your work-life balance Corporate Benefits and attractive discounts of up to 21,000 companies Company Bike by means of pay conversion cheap and unproblematic lease

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