Customer Service Employee Inbound (m/f/d)

You process incoming calls and are an important point of contact, especially in the care of the citizen hotline. With your kindness, you make sure that concerns are quickly received and forwarded safely. If you have any questions, you will provide appropriate information and forward your concerns to the competent authorities. To help you reach the right contact person every request. Carefully, you provide data in the corresponding systems and document all processes. This keeps information completely, up-to-date and transparent to all participants. In addition, you will take over general commercial activities and take care of the resulting correspondence. You can also support the team in the organizational daily business. If necessary, you will take reception activities into representation and attend local visitors. You can also represent the company personally with a service-oriented appearance. In addition, you agree dates and help with various organizational tasks in everyday work. With your overview, you help to work smoothly.

Ideally, you have completed a commercial training or have a comparable qualification, for example from the hotel industry. It is important that you work service-oriented and are safe in dealing with people. Your knowledge of German is very good — both oral and written. This allows you to clearly formulate information, professionally communicate and document processes cleanly. You work routined with the PC and the current MS Office programs are also familiar to you. This allows you to reliably maintain data and perform administrative tasks efficiently. At best, you have already worked in the customer service or in the call center and know what to do in direct contact. Even in more stressful situations, you remain friendly, binding and solution-oriented. Even if much happens at the same time, you stay calm and actionable. Also with high call volume you continue to work concentrated and keep a friendly sound. You work structured, keep an overview of multiple processes at the same time, and revise sensitive information responsibly. Discretion and reliability are of course for you.

Attractive remuneration 30 days Flexible working hours Free for Christmas and New Year's Eve Cool company events Structured onboarding 1 x per week ice or crêpe from the ice car