Philips GmbH | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 28.04.2026 on stepstone.de
Senior Field Specialist HPM in the Delivery Center - Pforzheim/Böblingen area (m/f/d)
You are part of an innovative and emerging team in Service Operations DACH. Together with your team colleagues, you carry out complex installation projects with your expertise, solve customer problems while maintaining the MPG and thereby contribute to a steady improvement in customer satisfaction. .
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Your tasks • Your profile • What we offer
Analysis & problem solution: cross-system error analysis, decision on solutions taking into account clinical, financial and technical aspects; independent elimination of IT/network disorders and use of well-known solutions in the sense of customer satisfaction and cost-effectiveness.
Customer Contact & Communication: Close exchange with customers, professional management of escalations, support for internal/external partners, and support for sales and project management in technical issues.
Installations & Service: Own-responsible execution of installations and field change orders, virtual instructions from colleagues, technical instructions (e.g. basic configurations), remote activities and emergency service readiness.
Coordination & Projects: Organisation of small projects such as relocations, station upgrades or new installations; Disclosure of relevant information to the distribution.
Documentation & Compliance: Complete documentation of all activities according to Philips quality criteria, compliance with relevant processes, activity as medical device consultant according to § 83 MPDG.
Delivery Center & Logistics: Precise order processing (collection, packaging, shipping), ensuring quality and safety standards, active warehouse management, participation in process improvements and efficient solution of stock problems.
Technical training or studies in the field of medical technology/electrotechnology/ informatics
Ideal external service experience
Knowledge in medical technology and basic medical knowledge
Standard IT/network knowledge
Good communication internal/external
Reliability, liability and safe occurrence
Cross-departmental cooperation in the team
Regional mobility and very high readiness for travel
Ready for weekend work Ready for extended emergency service and 24*7 readiness
Flowing German and English skills
attractive remuneration according to IG-Metall
Annual leave: 30 days
Mobility: subsidised Germany ticket, leasing options for private use (bicycles, cars, smartphones, ...)
Philips University & Philips in Balance: various health and personal development offers
Philips Pensionskasse: employee-funded pension
Paid partner period: 2 weeks paid time for partners:in connection with the birth of a child
Philips MyShop: discounted Philips products
Culture: Duz culture, a paid day for volunteer activity, various team/cultural activities (to sustainability, diversity, ...), etc.
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Location
 | Philips GmbH | |
| 22335 Hamburg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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