CRM and Digitalization Manager

Stupid. Digital. Regional – the Stadtwerke Lübeck Group is the leading municipal provider for all services related to energy, digitalization, mobility and infrastructure. With our powerful products, we combine life worlds, connect people and businesses, promote value creation on site and powerfully and dedicated to sport, education and cultural life. Responsibly, well-orientated, committed to the diversity of people and their life plans, we shape the climate and mobility transition for citizens: both in and around Lübeck. With around 1,500 employees, we are among the 20 largest employers in Schleswig-Holstein. Efficient, economical, highly available and safe: TraveNetz GmbH stands for the expansion and operation of a modern infrastructure for energy supply. Together with our partners, we actively shape the energy future. For our network connection office we are looking for a:n Key User CRM / Customer Advisor:in permanent employment in full time.

You drive the further development of our CRM landscape with full energy and actively shape the digital transformation at TraveNetz. As a central contact for CRM and AI topics, you bring people, processes and technologies together and develop solutions that make our customer management noticeably better. When introducing our new CRM system, you keep the threads in your hands from the first idea to the implementation to the sustainable anchoring in the company, bring requirements, processes and technical possibilities to the point and make sure that a system becomes real added value. Artificial intelligence in customer service not only brings you into conversation, but into practice. With your view for opportunities, you will recognize innovative possibilities of use, implement them into reality with internal and external partners and thus bring our service quality to a new level. You will take the professional leadership for CRM and AI with clarity, structure and vision. You develop standards, build knowledge in the team, and give colleagues the security, our systems and new working methods to use them successfully. In addition to these strategic and design tasks, the operating daily business around our CRM system and customer service is your responsibility. With your subtle feeling for your needs, you accompany our customers: from the first contact to the creation of the offer to the conclusion of the contract and convince with your dedicated and approachable way. And: service quality is still a little better for you. That's why you use customer feedback and data as impulses to improve our services.

Complete technical or commercial vocational training, ideally with further training to:in, technician:in or comparable Funded IT background as well as several years of experience in the CRM environment, ideally in the introduction, support or further development of CRM systems Experience in the management or professional control of CRM, digitization or transformation projects Knowledge in the field of artificial intelligence and interest in successfully introducing and developing AI applications in customer service Practical experience in the integration of SAP data into CRM systems as well as in the handling of interfaces and system connections, in particular to telephone systems Very good SAP and MS Office knowledge as well as a strong technical understanding for digital processes and system landscapes Experience in change management as well as the ability to attract people for new solutions and ways of working Communication skill paired with a safe occurrence, team capability, self-initiative and marked service orientation Joy in taking responsibility, making changes active and anchoring innovative solutions in the company in a sustainable manner Class B driving licence and readiness to travel in the territory of the TraveNetz-Gesellschaft

Security: meaningful, system-relevant and crisis-proof – these are our arguments for your activity with us. And, of course, compensation under collective agreement TV-V, compensation group 8. Training and development: With individual offers we accompany you in your professional and personal development – from your first working day. Flexibility: For work and life to be in balance with you, you can also work on the mobile side and make your working time flexible. Family-friendliness: Occupation and family belong to you? For us too! Please rely on our support in the form of a children's emergency care or in the placement of kita leaves. Mobility: Free parking also with charging facilities for e-vehicles, good public transport connections, NAH.SH Jobticket or bicycle leasing – your advantages in terms of mobility. Health: Enjoy massages at work, sports and prevention courses, as well as a balanced menu (also vegetarian and vegan) in our canteens. And much more: e.g. access to the discount platform “Corporate Benefits” and the BGM platform “machtfit”. Further good reasons for your application with us can be found here.swhl.de. .