Power Platform Support Engineer (m/f/d)

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 employees, we help companies optimize their software investments, modernise applications and unlock the full potential of cloud, data and AI.

What makes us think people are at SoftwareOne. We enable cooperation across borders, promote continuous learning and create space for development in a constantly changing technology landscape. Whether your focus is on technology, customer success or business operations – your ideas count and your contribution makes a difference.

Be part of a global team in which you develop your skills, work with leading technologies and create real added value for our customers.

You are only satisfied when the real cause of a problem is found? Are you looking for a role in which you analyze demanding L2 and L3 incidents instead of standard tickets? Are you enjoyable to take a look at Power Apps, Power Automate Flows and Microsoft Cloud Services and to develop sustainable solutions for complex technical problems? Do you want to work in an environment where you have to deal with modern Microsoft technologies, enterprise customers and direct manufacturer escalations?

Power Platform Support Engineer (gn)

Working model: Bundesweit / Hybrid / Remote | Reports to: Senior Manager MultiVendor Helpdesk | Language requirements: German and English skills | Scope: Full time | Unlimited | Call readiness | Learn more: softwareone.com

In the MultiVendor Premium Service (MVPS), we offer our customers a high-quality 2nd and 3rd level support for different software manufacturers within a central service model. We analyze complex technical challenges in various customer environments and develop fast, sustainable and holistic solutions.

In this role, you can support our customers with challenging questions about the Microsoft Power Platform and adjacent Microsoft Cloud Services. You work closely with customers, manufacturers and experienced specialists and continuously develop your technical know-how.

What awaits you: You analyze and eliminate complex technical disturbances in the 2nd and 3rd levels of support for our business customers. You support our customers in troubleshooting and operating solutions within Microsoft Power Platform and Microsoft 365. You accompany our customers independently from the first analysis to the successful solution. If necessary, you work directly with Microsoft and other manufacturers and coordinate technical escalations. You document your work ITIL-compliant and actively support the development of our knowledge database. You recognize recurring problem areas and bring ideas to the continuous improvement of our services. You work flexibly in coordination with the team between 08:00 and 18:00.You participate in early services (from 07:00) or late services (from 11:30 am), a maximum of one week per month. Outside of these times, you willingness to call, also a maximum of one week a month.

You have practical experience in troubleshooting and operation of several of the following technologies: Microsoft Power Apps, Power Automate, Power Platform Administration Microsoft Dataverse Microsoft Entra ID Microsoft Graph API Microsoft Dynamics 365 Microsoft SharePoint Online Azure Integration Services In addition, you bring the following soft shots You have knowledge of incident, problem and change management according to ITIL You work customer- and solution-oriented You have the pleasure of systematically analyzing and solving complex technical problems. You work independently and structured. You know processes and processes within matrix organisations. You communicate professionally and confidently with customers, colleagues and manufacturers. You speak and write in English and German.

Our employees are our most important capital and we are committed to making you feel comfortable with us: Flexible working hours and the possibility to work in the home office 30 vacation days as well as the option on a Sabbatical Individual training and development opportunities as well as personal coaching and advice Commitment to diversity and equal opportunities through our DEIB strategy and initiatives Health and sports services and support for occupational pension schemes Attractive additional services such as employee shares, recommendation program and corporate benefits Pleasant working culture with free dresscode and structured onboarding including Buddy All other benefits: https://www.softwareone.com/de-de/karriere/dach/benefits