Rocholl Hospitality Holding GmbH | Germany | 40xxx Ratingen | Permanent position | Full time | Published since: 18.06.2026 on stepstone.de
Reservation Assistance / Reservation & Guest Service in the Office (m/f/d)
guestified. Hotels stands for modern hotel industry with digital processes, personal service and a clear focus on satisfied guests. For our office we will now find support in the area of reservation and guest communication. You are the first contact person for guests, corporate customers and business partners who want to book rooms or have questions about their stay. We work with the modern hotel management system apaleo. Therefore we are ideally looking for someone who already has experience in hotel ownership, reservation or hotel software. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
You can support our team in the office on all topics related to reservations and guest care. These include in particular: Acceptance and processing of room reservations by phone and email Advice from guests at prices, availability, room categories and stays Creation, care and control of reservations in apaleo Processing of booking requests from private guests, corporate customers and groups Processing of changes, cancellations and special requests Professional guest communication before, during and after stay Coordination with Front Office, Housekeeping and Management Maintenance of guest data and booking information General office and administrative tasks in hotel operation
Experience in the hotel industry, reservation, reception or guest service is desired Experience with apaleo is beneficial Safe handling of hotel software, email and office applications Friendly and professional appearance on the phone and by email Good knowledge of German in word and writing English knowledge of advantage Structured, careful and reliable operation Joy of contact with guests, corporate customers and business partners Service-oriented thinking and a solution-oriented operation Loadability even with higher request
Development opportunities in a growing hotel group Valuable framework conditions and modern working environment Company ticket for public transport Free parking subject to availability Direct communication and short decision-making Team with real hands-on mentality 50% discount in all our Family and Friends hotels A modern workplace in the hotel environment Work with the modern PMS system apaleo A structured incorporation A friendly and growing team Varied tasks in the office and guest service Development possibilities within the guestified. Hotels Scheduled working hours by arrangement Employee discounts within the hotel group A young company with short decision-making
Location
 | Rocholl Hospitality Holding GmbH | |
| 40880 Ratingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad