Amprion GmbH | Germany | Dortmund | Permanent position | Full time | Published since: 26.03.2025 on stepstone.de
ITSM Platform Manager (m/w/d)
Amprion connects. Our transmission network transports electricity for 29 million people in an area from the North Sea to the Alps. A third of the German economic output is generated there. Our lines are lifelines of society. We keep our net stable and safe - and prepare the way for the energy transition: We build our network and work on new ideas for a climate-friendly, safe and efficient energy system. JOBV1_EN
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Amprion connects. Our transmission network transports electricity for 29 million people in an area from the North Sea to the Alps. A third of the German economic output is generated there. Our lines are lifelines of society. We keep our net stable and safe - and prepare the way for the energy transition: We build our network and work on new ideas for a climate-friendly, safe and efficient energy system.
REQUIREMENTS Design, development and control of IT service management processes, in particular in the area of request and incident management Organisation and implementation of performance and quality controls to ensure sustainable customer satisfaction responsible implementation of performance and service releases and monitoring of service agreements Ensuring solution finding in business topics, problems and escalations for specialist areas and IT service providers Development and optimization of KPIs and continuous improvement of IT service controlling processes
PROFIL well-founded, task-relevant training with professional experience and experience in project management Understanding IT infrastructures, software development and ITSM platforms ideal first knowledge in handling Service Now secure ITIL knowledge as well as experience in controlling service providers and as a link between internal and external teams already experience in work within a quality management system according to DIN ISO 9001 desirable strong understanding of the service idea, customer orientation and a self-responsible, result-oriented operation
ITSM Platform Manager (m/w/d)
flexible work 38 hours a week 30 days Development Family & profession Sports & Health Christmas money Amprion harvest JOBV1_EN
Company location
Contact
| Amprion GmbH | |
| 20099 Dortmund | ||
| Germany | ||
| show e-mail |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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