VIEWENTO GmbH | Germany | 95xxx Bayreuth | Permanent position | Full time | Published since: 02.02.2026 on stepstone.de
Customer Success Manager - In-Store Screen Systems (Tech) (m/f/d)
Make digital communication at the Point of Sale reliable – in the heart of VIEWENTO, a Verve Group company. VIEWENTO is part of the Verve Group, an internationally growing digital advertising and retail media group. Together we build one of the leading retail media networks in Europe – with a clear focus on scaling, quality and technical excellence. Our systems control thousands of digital screens every day in EDEKA markets throughout Germany – and we are just beginning. In the coming years, we want to expand our network massively, unlock new use cases and scale our platform consistently. To keep this growth stable, reliable and customer-oriented, we are looking for you. Your role in growth You are a key role in our scaling phase. While we significantly increase locations, customers and system complexity, you will ensure that operation, quality and customer experience are maintained – or run ahead. This role is not a classic IT system administration, but a technical customer-success position focusing on operation, ownership and excellence of our in-store screen systems. .
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Your tasks • Your profile • What we offer
Responsibility for the stable technical operation of our in-store screen systems Monitoring, analysis and coordination of disturbances, incidents and failures Technical onboarding of new customers and locations (transmission to control operation) Central interface between customers, operations, product, IT and external service providers Control and coordination of first and second level support processes Documentation of processes, incidents and learnings for continuous service and system improvement Proactive identification of optimization potentials in the operation of our screen platform
Technical background (IT-related training, study or comparable practical experience) Experience in Customer Success, Technical Support, Operations or System Operation Understanding hardware-based systems, network connections and software platforms Structured, solution-oriented operation with strong ownership mintset Strong communication – you can explain technical topics in a comprehensible way (internal & external) Good knowledge of English High service and customer orientation
Review & Benefits – Digital Benefit Program with Development Options 30 days holiday – For real rest and work-life balance JobRad & ÖPNV connection – Sustainable and convenient to work Team & Culture – Flat hierarchies, short decision paths, a lot of design space Future & Security – Growing Business in Retail Media & Digital Retail Communication
Location
 | VIEWENTO GmbH | |
| 95448 Bayreuth | ||
| Germany |
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