Customer Manager (m/w/d)

For over 35 years, we have been the reliable partner when it comes to the development and production of intelligent solutions for customers from industry, medical technology, vehicle technology and other industries. With passion and creativity we face every challenge and rely on smart, practical concepts. Our focus is always on holistic support – from the first idea to the end of the product life cycle – to offer our customers the best possible service.

As an owner-managed company with around 30 employees, we rely on flat hierarchies, a value-adding corporate culture and a strong union. We are now looking for a dedicated force as a customer manager (m/w/d) to strengthen our 6-member team in the commercial sector.

Creation and tracking of offers to the customer, in coordination with the relevant internal areas Acceptance and acquisition of customer orders Manufacture of clearness of contract (technical, commercial, on time) in coordination with the internal departments involved Control and tracking of order processing up to delivery and invoice Proactive coordination of needs and forecasts with the customer Predictive planning and coordination of delivery dates to ensure scheduled delivery Monitoring and clarification of deviations and bottlenecks in order processing Structure and care, long-term and trusted relationships with existing customers Conduct regular customer talks and feedback talks Active collection and evaluation of customer feedback Coordination of internal measures to increase customer satisfaction Systematic collection and processing of customer feedback and data Identification of market trends and changed customer needs Communication of relevant findings to development, management and other relevant departments

Completed commercial or technical training Multiannual experience in customer care, customer management or in the operational order processing ideally in an industrial company or in the B2B business. High customer orientation Very good communication capability Good negotiating skills Good analytical capability Very good self-organisation and ability to prioritize Experience in handling goods management systems Safe handling of MS Office Very good German knowledge of word and writing, English knowledge desirable

Varied tasks: Exciting, challenging projects that provide continuous diversity and new input. Design-free space: Bring your ideas and actively participate – unconventional approaches are also welcome. Short decision paths: Thanks to our flat hierarchies we make quick and pragmatic decisions. Flexible working hours: Use flexible working hours and the opportunity to work mobile. Development possibilities: We offer space for your personal and professional development. Great team: They work in an open-minded, tolerant team with many individual heads. Open culture: We always have an open ear – even if it doesn't run so round. Pleasant working environment: a place to feel good, where you like to arrive and stay. Top connection: A parking space and an S-Bahn station (S8) right in front of the door provide stress-free trips. Culinary highlights: Enjoy the sensational delicious lunch at our Campus Bistro. Beverages included: Free supply of coffee and water, as much as you want. JOBV1_EN