The ALH Group is one of the major insurance and financial services companies in Germany. Around 3,000 employees form the foundation for our success and provide first-class service, individual advice and the long-term satisfaction of our customers. In the ALH Group, we place great emphasis on contemporary, cross-media communication to enable a maximum positive customer experience. In order to strengthen customer experience management, we are looking for a leadership that takes over the leadership of the customer channel management group with its will and commitment. The office is either Oberursel near Frankfurt am Main or Stuttgart.

Guide and support your team and plan and control group resources to ensure seamless, efficient customer communication Development, implementation and monitoring of a cross-channel communication strategy for targeted channel use and provision of an optimal channel mix Introduction, operation and optimization of new communication support systems (in particular contact center solutions) as well as care and further development of existing communication channels Watch current trends and technical innovations and pass on knowledge about modern customer communication in presentations, (training) events etc. Cooperation in or overarching initiatives, projects and working groups

Completed studies (BWL, VWL, Business Informatics), comparable training or other equivalent qualifications with corresponding professional experience Funded know-how in the development of cross-channel communication strategies and in the construction and control of standards and processes for customer interactions Multiannual experience in building, management and controlling Contact Center solutions Knowledge of current tools (e.g. voicebots) and trends in the use of modern communication systems – ideally in the service-oriented environment High leadership and team competence associated with the ability to motivate and further develop employees according to entrepreneurial principles Analytical sharpness, in particular when evaluating customer data, channel usage and tracking optimization potentials Communication and negotiation skills in dealing with in- and external stakeholders

Attractive remuneration: Fourteen monthly salaries from the 2nd year of service Flexible working time: 38-hour week with sliding time and hybrid working More leisure time: 30 holidays – additionally free on 24.12. and 31.12. Healthy & mobile: Wellhub, JobRad, Jobticket grant and occupational health insurance Financial Extras: operating pension, asset-effective services, corporate benefits, house rates on our products etc. Continuing: Individual continuing and continuing training Perfect entry: Structured integration as well as independent and varied activities JOBV1_EN