DKMS Donor Center gGmbH | Germany | 72xxx Tübingen | Temporary contract | Full time / Home office | Published since: 16.02.2026 on stepstone.de
Humanities Scholar / Social Scientist as Coordinator of Donor-Patient Contacts and Feedback Management (m/f/d)
A good job can do so much. With us even second life opportunities! As an international non-profit organization, our goal is to give as many blood cancer patients as possible a second chance of life and access to stem cell transplants. In order to help even more patients, we regularly need reinforcement of dedicated and highly qualified employees with personality. In a global network of around 1,600 DKMS collegiate, we want to work together with you and more than 13 million registered donors: within this goal. The DKMS Donor Center is a wholly owned subsidiary of DKMS. The Donor Center has the primary tasks of donor registration, donor care and donor placement. In the Donor-Patienten Contacts department, the team supports you in the long-term care of donors: women, patients: women and partners. They function as a communication interface between donors:inside and patients, they process their concerns after stem cell donation has taken place. In addition to these tasks, you can also contact donors as a feedback manager (m/w/d) who complain or have medical complaints after donation has been made. For our Donor-Patienten-Kontakte department in Tübingen, we are looking for feedback management, full-time and limited as parental leave, a coordinator (m/w/d) donor patients contacts and feedback management. .
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Your tasks • Your profile • What we offer
Care of stem cell donors: inside after donation Processing of donor feedback, including in cooperation with the extraction center and interface departments Treatment of patient:internal follow-up requests and information of donors:inside Letter forwarding, if necessary with translation (German/English) Address exchange between donors:inside and patient:in accordance with the applicable anonymity rules Care of donors:inside and patient:in preparation for a personal meeting in close cooperation with the press, possibly also globally with other DKMS locations Processing of projects in areas of the department
Successfully completed studies (Bachelor/ Berufsakademie); preferably in the fields of humanities or social sciences At least 2 years of professional experience; preferably in areas with a high degree of consulting and communication Embossed contact and communication strength and very high empathy for donors:inside and patient:inside Very good knowledge of the conduct of difficult discussions and conflict management Very good organisational skills and very high stress resistance Good knowledge of MS Office applications Very good knowledge of German and English and good medical knowledge
A sensual job that allows people a second chance of life A valuable corporate culture and a collegial operating climate Flexible working time model with the possibility of mobile work (up to 125 days per year) An attractive remuneration model including additional benefits such as asset-effective benefits and occupational pensions 30 days of vacation per year; additional special holidays in personal events Sabbatical offer A comprehensive training and training offer Free offer of fruit, water, coffee and tea Various and interesting offers for BGM (e.g. Jobrad, Health courses in cooperation with a large health insurance company, etc.) Corporate Benefits staff offers
Location
 | DKMS Donor Center gGmbH | |
| 72072 Tübingen | ||
| Germany |
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