Team Leader (m/w/d) Customer Service Loans

Lead with heart, clarity and responsibility – exactly your thing?

Welcome to the C24 Kreditservice GmbH – a company of the CHECK24 Group. We are looking for a leader who wants to take over a strong team of service professionals and to redesign the future of customer service together with us. Through the targeted use of state-of-the-art tools and technologies as well as state-of-the-art methods of AI, we are driving forward data-driven innovations.

This role is about more than just numbers or processes – it is about people, development, attitude and quality. No sales, no anonymous call center, but real, personal service that enthuses our customers and relieves our sales teams.

Your mission: development instead of administration. You want to design, coach, accompany and go the extra mile with your team? You like to pack, keep an overview and have fun getting better together? Then you are right with us!

Team leadership with clarity and appreciation: You take over the professional and disciplinary leadership of a well-established inbound team – not sales, but pure service Close to action: You also support your team operationally, stay responsive and pack with you – by phone and in writing Developing people: With coaching, regular feedback and targeted promotion, you help your employees grow beyond themselves Optimize structures: you recognize potentials, drive process improvements and drive for service quality that is measurably enthusiastic Building the Future: You accompany new colleagues at the start and help develop our customer service – efficiently, empathy and digital

Education: You have completed commercial training, ideally in the banking, financial services environment or eCommerce Professional experience: You bring several years of experience in managing customer service teams, ideally in telephone support Service mentality: You burn for excellent service and are convinced: Good service makes the difference Understanding numbers: You understand numbers, KPIs and processes – and use them to get your team forward Guide style: You lead at eye level, communicate clearly and motivatingly – and stay calm when it gets turbulent Digital Strengths: You are a technology-affin, safe to use digital tools and brings very good German knowledge in word and writing with

A strong team: You take a motivated, experienced team that wants to grow with you Your bet is estimated: You expect an attractive and performance-oriented salary model Further training and individual further development possibilities: A broad training catalog and a specialized staff development will help you on your career path Environment in which you will feel comfortable: duz culture, regular business updates meetings, cool team events and drinksouts, an open-door policy for management as well as hoodie and sneakers dress code Strengthened by the day: We provide you with a free meal daily (breakfast or lunch), fresh fruit from the region as well as coffee, tea and soft drinks Modern work: State of the Art Soft and Hardware Tools (e.g. Noise Cancelling Headphones) support you in your telephone customer advice Extras: Coupons for numerous CHECK24 products, payment to the Wellpass, discounts for fitness studios and a funded company pension Jobticket: Convenient public transport tariff to our centrally located offices JOBV1_EN