Process Manager/ Consultant Knowledge Management Customer Service (m/f/d)

In this position, you take into account the development and implementation of concepts and methods for knowledge transfer in customer service in coordination with stakeholders. One focus here is on preparing and supporting the implementation of process optimizations and introducing new process standards. You will begin evaluations and analyses in the area of responsibility, especially on the level of knowledge and training needs. In addition, you implement the necessary measures in the context of knowledge, change and quality management. You will also be involved in projects and group working groups.

You have a successfully completed degree (Diplom/Master) or a comparable qualification. You have extensive knowledge and experience in the field of activity and are versed in the use of PC standard applications (MS-Office). From studying or previous professional stations, you also have experience with IV systems, such as knowledge management tools. It is a strong concern to continuously improve processes in knowledge transfer. You burn for digitalization and bring a high degree of innovation and creativity into your work. You are a team player and communicate intensively with your team members in the problem solution. Your work is also characterized by a strong orientation to the customer and internal service.

A proven high employee satisfaction: Certified TOP Employers 2024, 2025 and 2026 (Kununu Score 4.5/5 stars & 97% employee satisfaction). We work together on intelligent energy networks and innovative energy solutions. A flexible connection for a balanced work-life balance, for example through flexible working hours, home office and Sabbatical. An electrifying offer of training and development opportunities such as seminars, workshops and talent programs. A secure supply of attractive remuneration and many additional benefits, including health services and occupational pensions. A strong network, as part of the E.ON Group, we promote cooperation across corporate boundaries and offer a variety of perspectives. Become part of our network! !