WS Weinmann & Schanz GmbH | Germany | 72xxx Balingen | Permanent position | Full time | Published since: 19.11.2025 on stepstone.de
Head of Complaint Management (all people)
To guide the teams customer and supplier complaints in our area customer support, we are looking for a Head of complaint management (all people) WS Weinmann & Schanz GmbH is a large-scale shipping company specialized in the heating, sanitation and climate industry, based in Balingen. For over 40 years, we have been the competent, reliable and fair partner of the craftsmanship. We owe our company's success to over 700 employees, day after day ensure that our customers are always a demand-oriented assortment for It is available. .
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Your tasks • Your profile • What we offer
To guide the teams customer and supplier complaints in our area customer support, we are looking for a Head of complaint management (all people) WS Weinmann & Schanz GmbH is a large-scale shipping company specialized in the heating, sanitation and climate industry, based in Balingen. For over 40 years, we have been the competent, reliable and fair partner of the craftsmanship. We owe our company's success to over 700 employees, day after day ensure that our customers are always a demand-oriented assortment for It is available.
Professional and disciplinary leadership of the teams Analysis and evaluation of key figures for continuous improvement of processes elaboration, optimization and documentation of processes and take over process responsibility Ensuring professional quality management and compliance with internal standards Responsibility for the entire complaint processing including Testing, processing and tracking complaints Return management Creation and authorisation of commodity credits Processing of insurance and damage cases and clarification of transport damage Correspondence with customers and suppliers Close cooperation with adjacent departments such as sales, logistics and purchasing
Business training, ideally in wholesale and foreign trade Multiannual professional experience in complaint processing or in customer service, like in the SHK environment Founded leadership experience and pronounced social competence Very good expressiveness, high communication capability and binding occurrence Safe handling of a common ERP system and very good PC user knowledge Very good knowledge of German in word and writing Analytical and Structured Operation and Organisational Skill Flexibility, loadability and strong team capability
Company doctor Vacancies Flexible working hours Additional insurance sabbatical Parking place Canteen Education Occupational pension Employee discount Childcare Kindergarten costs Accessibility Massage, physiotherapy Social counselling Mineral water, fruit
Location
 | WS Weinmann & Schanz GmbH | |
| Balingen | ||
| Germany |
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