Minol Messtechnik W. Lehmann GmbH & Co. KG | Germany | 09xxx, 04xxx Leipzig, Mulda (Sachsen) | Permanent position | Full time / Home office | Published since: 12.02.2026 on stepstone.de
Customer Experience Specialist (m/f/d)
Minol is one of the world's leading providers of real estate services. As the innovation leader of our industry, we have set ourselves the task of driving the energy transition: #EveryDayForFuture At the core of our comprehensive portfolio are energy consumption in buildings and quarters, which we make IoT-based transparent, accounting and manage. We analyse the efficiency, give recommendations for action and protect people's health with drinking water tests and smoke detectors. Minol is part of the family-run Minol-ZENNER Group, where we have built up an extensive range of services ranging from renewable energies to electromobility to smart building solutions to make cities, quarters and buildings even more efficient, safer, healthier and sustainable. The Minol-ZENNER Group is represented with over 4,500 employees, different participations from the start-up environment and regional partners in over 100 countries. To strengthen our team at the Leipzig or Mulda site (Sachsen), we are looking for you as a dedicated team Customer Experience Specialist (m/w/d)
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
You act as an internal interface for our change and innovation management between the departments and our IT and thus actively develop our digital transformation. You ensure the quality of our customer support through continuous monitoring (including monitoring & analysis of (KI)Bot-KPIs), are responsible for testing and are implementing appropriate improvement measures. As part of your coach role, you act as a multiplier for a continuous knowledge transfer within the entire process chain (e.g. coordination in the introduction of new services in the bot, training of agents for dealing with voicebot transfers and awareness of agents for the role) You develop and control customized customer journeys. You support projects and rollouts
You have successfully completed a commercial study (ideally with the focus on business informatics) or a study in the field of AI/AI, communication sciences or linguistics. A professional handling of the standard software MS-Office is of course for you. You can look forward to the topics of conversational AI, chat/voicebot technologies or dialogue design. You can look back on first experiences in Prompting and Prompt Engineering. You have excellent language skills and a high level of linguistic sensitivity. You have already successfully demonstrated your communication and moderation capabilities in practice. Their work is characterised by service orientation, agility and structure.
Every day you make a valuable contribution to sustainable energy management #EveryDayForFuture. We offer you an exciting and varied range of tasks with short decision-making paths, flat hierarchies and a collegial working atmosphere in a dynamic and motivated team. As a future-proof employer, we offer you an unlimited employment in a crisis-proof industry. We offer you an attractive remuneration system including company pensions. You have the possibility to do your tasks from the home office after appropriate incorporation on up to 16 days per month. We offer an intensive, personal accompaniment (Patensystem) during your incorporation. You can always develop professionally and personally on our TrainingCampus learning platform. .
Location
 | Minol Messtechnik W. Lehmann GmbH & Co. KG | |
| Leipzig, Mulda (Sachsen) | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad