Support Engineer Remote (m/w/d)

Support Engineer Remote (m/w/d)

Job ID: 15128-MM Location: Hamburg Type of employment: Full-time

Start your career as a Support Engineer Remote (m/w/d) new to companies that implement ITK solutions in the fields of collaboration, IT security, network and datacenter for medium-sized and large companies.

The position must be replaced by the option to take over.

By the way: your resume is complete.

She distinguishes:

• successfully completed training as a specialist informatics, computer sciences, PC and networking, IT customer service, IT system electronics, service technician IT, information electronics or comparable training or relevant professional experience in the IT field
• Knowledge of current Windows infrastructures
• knowledge in handling ticket systems, ideally bring you experience with ServiceNow
• Professional experience in IT Support, User Helpdesk or comparable IT Service Desk, optimally in the Cisco environment (Cisco UC, LAN, W LAN, Meraki)
• practical experience in the installation and administration of client operating systems
• good knowledge of German and English
• Class B driving licence and the willingness to travel occasionally

In your new job there is for you:

• high design space with short decision paths
• direct communication in the team and with supervisors
• Working environment with an open, human approach
• owner-operated company with flat hierarchy
• Home Office Option
• internal technology at the latest, incl. Testing new products / own lab
• attractive, performance-oriented payment

In your new job as Support Engineer Remote (m/w/d) - you:

• work closely with other IT departments
• maintain both system data and knowledge database
• provide first and second level support for customers, both remotely and directly on site
• analyze errors and troubleshoot remote access and document these processes in a ticket system
• document the error messages occurring at regular intervals
• forward tickets to the downstream support units, such as the third level of manufacturers

Mirna Marini

puro Personalservicesservice GmbH Dultstraße 1 I 80331 Munich

Tel.: +[for phone number see the original ad] [for e-mail see the original ad] www.puro-personal.de

Department(s): IT Type(s) of personnel requirement: Replacement

Good reasons for your job about puro: Looking for a reliable partner for your professional future? With us you are right! With an impressive kunu score of 4.5 (as of March 2024), we stand for quality and trust in the staff service. But what makes us really better?

Personal care: From the very beginning to far beyond the application process, we offer you a personal care that looks like it. With your own contact at your side and accompanying coaching, our candidates never feel left alone. We understand that every applicant is unique and take the time to really understand you and your individual career goals.

Free service: Full support and advice are available free of charge. It will be invested in your future without cost for you.

Professional processing of your documents: We bring your core competencies to light – both content and layout. Our goal is to get the best out of your profile and present you optimally on the labour market.

Career advice: Our expertise in wage negotiations and the assessment of future career opportunities give you the security you need for the next step in your career. We support you in setting and achieving both short and long-term career goals.

Openness and transparency: We attach great importance to open, honest and transparent communication. You will always know where you stand and what comes next. Our processes are clearly defined and we inform you about all possibilities and steps.

Estimate and diversity: We offer you an appreciation of a diverse team – discrimination has no place with us. We celebrate diversity and are convinced that it leads to more creative and effective working environments.

Dedication to privacy and confidentiality: Your personal data and information will be treated with the utmost care and in accordance with the current data protection laws. Your trust is our highest asset.

Tailored job placement: We take the time to understand exactly what you are looking for and what competencies you bring to present you job offers that really fit you. No inappropriate positions or companies that do not meet your expectations.

Convince yourself of our expertise and the quality of our care. Take advantage of our many years of experience and apply today. For at www.kunununu.de it says: We are really good! With us on your side, your professional future is no longer in the way.

Joblocations:

20095 Hamburg, HAMBURG, GERMANY

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