stepIT.net GmbH | Germany | 58xxx Hagen | Permanent position | Full time / Home office | Published since: 24.03.2026 on stepstone.de
IT System Engineer - Support (m/f/d)
stepIT.net is an experienced IT service provider focusing on innovative and sustainable IT solutions for the middle class. We accompany our customers on their way to a powerful and secure IT infrastructure – in partnership, individually and reliably. Our team lives technology with heart, mind and enthusiasm. Do you want to use your technical know-how in direct customer contact and not only solve IT problems, but improve them sustainably? Then you can get more than just a change of wallpaper – you will be part of a dedicated technology team with short decision-making, real collegiateness and a lot of design playroom! As an IT System Engineer – Support, you take responsibility for diverse customer concerns and actively contribute to the stability and further development of modern IT infrastructures. .
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Your tasks • Your profile • What we offer
Analysis, classification and improvement of IT vocations in first and second level support Coordination of support tickets with manufacturers and partners on behalf of our customers Direct exchange with our customers to optimize their IT landscapes Support for varied IT problems in daily business Working in a dynamic technology team with short communication paths and open culture
A completed training as a specialist:in for system integration or a comparable study (e.g. computer science, business informatics, IT security) At least two years of professional experience in IT support (First / Second Level) Funded knowledge of Windows Server (2019, 2022, 2025), TCP/IP, DNS, DHCP, Routing and Switching Solid understanding of IT security and modern backup strategies Ideally experience or certification in one or more of these areas: Citrix Virtual Apps and Desktops, Sophos or Fortinet Firewalls, Veeam Backup & Replication, Nutanix A safe occurrence in customer contact as well as a structured, independent operation Soft Skills: analytical thinking, organizational talent, communication skills, team spirit, customer orientation and readiness to learn Remarkable: first experience in project management Location within 100 km of the company location
Flexible work as it fits your life: sliding time, home office and modern equipment (Notebook, smartphone) 30 days holiday, free parking, possibility to use a service bike as well as a company phone for private use, optional: car incl. private use Stay healthy & feel comfortable: Ergonomic jobs, free coffee, tea, water & fruit, plus private health insurance after 1st. Year of service Continued easy: Individual development opportunities through internal and external training, coaching and trade fair visits Good start guaranteed: Structured integration and close accompaniment by experienced colleagues from sales, technology and expertise Experience team spirit: summer parties, Christmas parties, B2Run participations and regular all-together meetings strengthen our cooperation Trust & short ways: a motivated team, flat hierarchies and a value-adding team
Location
 | stepIT.net GmbH | |
| 58135 Hagen | ||
| Germany |
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