Bechtle GmbH IT-Systemhaus Bonn/Köln | Germany | 53xxx Bonn | Permanent position | Full time | Published since: 09.10.2026 on stepstone.de
(Senior) Service Manager (m/f/d)
Bechtle is one of the leading IT service providers in Europe. We design future-oriented IT architectures - from classic IT infrastructure to digitalization, multi-cloud, modern workplace and security to artificial intelligence and managed services. We also offer our customers intelligent financing and the realization of sustainable concepts such as Circular IT. With our subsidiaries, we are among the leading specialists in business applications, especially PLM and ERP. Our multichannel strategy combines personal care at over 120 locations in 14 European countries with digital services and global cooperation. With more than 16,000 employees, we are always close to our customers - whether SMEs, Groups or Public Sector. .
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Your tasks • Your profile • What we offer
You take responsibility when it comes to the comprehensive and holistic management of internal and external performance according to customer agreements. You always keep your eye on our economic goals as well as the changing customer requirements or operational possibilities. You understand yourself as a key player for all stakeholders. Your activity includes the continuous development and optimization of the services and the service organization, also across locations. You take responsibility for ensuring compliance with agreed SLAs as well as customer and business goals.
Completed training as a specialist (w/m/d) or IT system businessman/wife or comparable study, alternatively professional experience in the field of service management Multiannual experience in managing infrastructure and application services, ideally one or more certification(s) in the field of ITIL Personally, we especially like your safe appearance, your independent and structured way of working, and your sense of responsibility in providing our services to customers. Are you passionate about optimizing processes and operating situations and are you interested in current technology trends? Then this could be the right challenge for you.
Further development: With an extensive range of Bechtle Academy, individual career planning, expert: in-house and management programs, manufacturer certifications and much more, you are constantly developing and never standing. Flexibility: You can customize your working time and work location depending on the area of work and in coordination with your manager. All-round careless package: Your future is important to us. This shows our attractive occupational disability insurance as well as our occupational pensions with a grant of up to 100 percent. 30 days holiday: 6 weeks free time you can use to relax, relax, travel and feet. Modern Workplace: At the workplace of the future you receive the latest technology equipment and work in an innovative working environment. Security: As a future-oriented employer, you benefit from a secure and unlimited employment. Team: The cohesion within our versatile team distinguishes us. .
Location
![]() | Bechtle GmbH IT-Systemhaus Bonn/Köln | |
| 53177 Bonn | ||
| Germany |
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