ZEISS | Germany | Oberkochen (Baden-Württemberg) | Permanent position | Full time | Published since: 20.03.2025 on stepstone.de
Incident Manager (m/w/x)
Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.
Today dare. Inspire tomorrow.
Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.
Apply now! In less than 10 minutes. JOBV1_EN
* After clicking the 'Read more' button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the 'Translation' button.
Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.
Today dare. Inspire tomorrow.
Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.
Apply now! In less than 10 minutes.
be the first contact person for customer requests for lithography products used by customers
Record customer requests, check information, coordinate priority and urgency with the customer and make a first technical assessment
Responsible for the further processing of the request
follow the processing of the request up to the finding of a solution, name priority and time conflicts and make it visible
organize and moderate internal and external control communication
Create internal reports, maintain dashboards and report regularly about KPIs
Maintain and develop processes and methods for incident management
a completed technical study, e.g. engineering or economic engineering
technical knowledge of SMO lithography products
Work experience at a customer interface
Experience in working with CRM systems
Joy of communication with customers and enforcement ability
knowledge of English in word and writing
JOBV1_EN
Company location
Location
| ZEISS | |
| Oberkochen (Baden-Württemberg) | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad