Provinzial Versicherung AG | Germany | 48xxx Münster | Permanent position | Full time / Home office | Published since: 01.04.2026 on stepstone.de
Claims Manager Motor Insurance (m/f/d)
12,000 guardian angels • 330 professions • 5 locations • 33 nationalities • 5.000.000 customers As a provincial group, we are insurers and employers of the region with social responsibility. With 12,000 employees, we enthuse our customers in various professional groups: with certainty and reliability. Whether in our directors in Münster, Düsseldorf, Hamburg, Kiel and Detmold or on site in the 1,300 agencies: we have infinitely many perspectives! !
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Your tasks • Your profile • What we offer
This will be your tasks You take over the holistic processing of motor-vehicle casks - from initial recording to completion. You actively tax damages, initiate appropriate damage management measures and coordinate all stakeholders. In direct exchange with customers, damaged, sales partners and service providers, you are always convinced by competent advice and negotiation-proof appearance - with a view to cost-effectiveness and customer satisfaction. You communicate with all accident participants, analysing complex facts, verifying the plausibility of signs and challenging legal issues. You check liability and damage levels and make decisions on payments or rejections as part of your powers of attorney. You judge the insurance policy and, if necessary, implement the rejection of claims consistently. Depending on individual skills and professional development, you also take special tasks, e.g. in fraud coordination, and with your expertise you will be able to take in particularly demanding regulatory cases.
That's what you bring A successfully completed training for merchants for insurance and financial investments; as an alternative a comparable commercial or technical training in the insurance or Automotive or a degree in law (at least 1st State Exam) or an economic studies Knowledge and practical experience in damage regulation or comparable activities in the car dealership or as fleet manager Professional experience in a service center or in customer service is advantageous Safe handling of classic and modern communication means, good MS office skills and pleasure in direct customer contact High empathy as well as pronounced customer and sales partner orientation Strong communicative skills, especially on the phone Quick understanding, high decision-making and readiness to learn Embossed teamability and reliability
We offer you Flexible working hours and active work-life balance Time recording and the possibility to convert pay into leisure time Operational pension provision and attractive special payments Free lunch in your own restaurant and coffee lounge Home Office Childcare Innovative health management - occupational health insurance various sports offers wide range of training possibilities JobTicket & JobRad
Location
 | Provinzial Versicherung AG | |
| 48159 Münster | ||
| Germany |
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