Malteser in Deutschland | Germany | 50xxx, 51xxx Köln | Temporary contract | Part time - flexible / Full time / Home office | Published since: 11.05.2026 on stepstone.de
Full-time Coordinator in the Customer Management Back Office at the Cologne office (m/f/d)
Communicative competence and organizational talent are your biggest strengths? Personal reliability and team spirit are important to you? We will then look for you in full or part-time (from 25h / week) as a team coordinator (m/w/d) for the Backoffice customer management at the Malteser headquarters in Cologne. In this position, in addition to your activity in customer management, you also take on organizational tasks for the home emergency call and are available as a competent and solution-oriented respondent. The Maltesers are one of the most traditional aid organisations in the world and are modern. The Malteser Service Center is an internal service provider of the Malteser Hilfsdienst. The Malteser Service Center is one of Germany's largest and most professional emergency call centers with the nationwide support of our emergency call customers. This allows us to live at home for all who want it, but can no longer be independent. .
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Your tasks • Your profile • What we offer
Technical contact for employees of the Technical alarms Processing and support of new employees Staff Control of working areas in the team Determination of training content in coordination with the internal coach
Implementation and further development of processes in coordination with process managers individual case-related research in the context of complaints and Improvement management and other project work Acceptance and processing of requests from customers/interests and partners Organisation and implementation of operations Operational Support
A completed training with 2-5 years of professional experience, ideally in the field of customer or sales telephony High social competence and positive human image Ideally first experience in employee management Communication strength and proven organisational and planning skills Embossed customer orientation and professional appearance Good knowledge of the Microsoft Office package and willingness to work into new programs Self-responsible and independent work
A meaningful and varied activity in a modern aid organization Intensive incorporation No 9 to 5 job, but a flexible shift system without night services Mobile work possible during the day – we will equip you Personal and professional training After a successful year of temporary employment, change to an unlimited working relationship Remuneration after AVR Caritas Occupational pension and child allowance 30 days holiday + 1 additional day available Discounts and vouchers in the Malteser Benefit Portal for employees Option on bicycle leasing after takeover into an indefinite working relationship and grant to the Deutschlandticket - We make you mobile! !
Location
 | Malteser in Deutschland | |
| 51103 Köln | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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