Expert Optometrist & Customer Service Operations Manager Augmented Reality Program (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

Provide expert optician advice to Augmented Reality products and services, incl. but not limited to conducting wearer trials, analyses of products and services, analyses of market and customer needs

Lead cross-functional customer service operations projects for Augmented Reality products from idea inception to implementation including solution design, project resource and timeline definition plus stakeholder alignment

Execute end-to end process performance reviews for established customer service operational models

Design and implement customer service operational improvements

Conduct qualitative and quantitative market studies to understand required product features and user experiences, as well as potential drivers of customer support and develop and execute related action plans

Work with cross-functional teams and external partners and be responsible for developing strategies, streamline workflows, and identify scalable solutions

Share customer insights across the organization and collaboration with other departments to help them to understand their customers and improve product reliability and customer experience in their day to day business

Trained optician/optometrist

Master university degree in economics, business or related fields

At least 3 years of professional experience in consulting, strategy, service or business development, ideally with working experience abroad

Strong candidates for this role are self-motivated, hands-on, organized, detail oriented and natural leaders

Excellent verbal, written, and interpersonal communication skills. Ability to effectively communicate across different hierarchical levels

Customer and service focus with ability to maintain a positive attitude in a high-stress and fast-paced work environment

Demonstrated ability to work independently in areas of ambiguity

Strong analytical ability and decision-making skills combined with solution-oriented attitude

Project management / business process reengineering experience

Ideally experience in the start-up environment

Fluent knowledge of English, knowledge of German is desired