ZEISS | Germany | Aalen (Baden-Württemberg) | Permanent position | Full time | Published since: 08.02.2025 on stepstone.de
Expert Optometrist & Customer Service Operations Manager Augmented Reality Program (f/m/x)
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Apply now! It takes less than 10 minutes. .
* After clicking the 'Read more' button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the 'Translation' button.
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
Apply now! It takes less than 10 minutes.
Provide expert optician advice to Augmented Reality products and services, incl. but not limited to conducting wearer trials, analyses of products and services, analyses of market and customer needs
Lead cross-functional customer service operations projects for Augmented Reality products from idea inception to implementation including solution design, project resource and timeline definition plus stakeholder alignment
Execute end-to end process performance reviews for established customer service operational models
Design and implement customer service operational improvements
Conduct qualitative and quantitative market studies to understand required product features and user experiences, as well as potential drivers of customer support and develop and execute related action plans
Work with cross-functional teams and external partners and be responsible for developing strategies, streamline workflows, and identify scalable solutions
Share customer insights across the organization and collaboration with other departments to help them to understand their customers and improve product reliability and customer experience in their day to day business
Trained optician/optometrist
Master university degree in economics, business or related fields
At least 3 years of professional experience in consulting, strategy, service or business development, ideally with working experience abroad
Strong candidates for this role are self-motivated, hands-on, organized, detail oriented and natural leaders
Excellent verbal, written, and interpersonal communication skills. Ability to effectively communicate across different hierarchical levels
Customer and service focus with ability to maintain a positive attitude in a high-stress and fast-paced work environment
Demonstrated ability to work independently in areas of ambiguity
Strong analytical ability and decision-making skills combined with solution-oriented attitude
Project management / business process reengineering experience
Ideally experience in the start-up environment
Fluent knowledge of English, knowledge of German is desired
Company location
Location
![]() | ZEISS | |
Aalen (Baden-Württemberg) | ||
Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad