Complaint and Warranty Management Officer

At the next time, we are looking for you as a consultant:in complaint and warranty management (w/m/d) for DB InfraGO AG at the Cologne site. Your tasks:

You take care of the design and implementation of complaint and warranty management in the Cologne network as part of maintenance measures and new building projects You will check warranty notices for warranty relevance taking into account the given contractual framework conditions You're clearing up warranty and keeping this. In addition, documentation of warranty, complaint and bad performance cases is one of your tasks Support for plant managers to identify relevant information and framework conditions is your responsibility SAP evaluations as part of warranty and supplier management as well as case-related assigned evaluations in the SAP R / 3 you carry out

Your profile:

You have a successfully completed technical (ingenieur / economic engineer) or commercial (BWL / VWL) degree course with relevant professional experience Alternatively, you have a successfully completed technical training, ideally with further qualification to:in or technician:in, with appropriate professional experience In addition, you have commercial knowledge and can ideally demonstrate experience in the field of contract and after-sales processing as well as quality assurance and warranty management. You are characterized by a high degree of communication skills, working very organized, independent and targeted. As a solution finder:in you think customer-oriented and convince by a safe and binding occurrence With the VOB you know yourself or bring the willingness to work on rules. In addition, you bring the readiness to crisis management You're a professional in MS Office. With SAP you are ideally familiar with

This is important to us:

Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

You will receive up to 16 free journeys within Germany per year and further fare for your friends and family. You benefit from discounts in the areas of shopping, leisure, travel and web services. The monthly changing offers include, for example, mobile telephony contracts, insurance companies, electricity rates, discounts in hotel chains, fashion and lifestyle. You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. .