Team Leader Account Customer Service (m/f/d)

Professional leadership and further development of the team (approx. 12 employees) including task and priority management, coaching, quality assurance as well as the establishment of an active knowledge and feedback culture for the continuous strengthening of professional competences. Designing a powerful team structure through targeted promotion of individual strengths, predictive deployment planning, clear role distribution and ensuring a stable and well-tuned team structure. Sovereign control of the work areas – from small customers to account management and Filialists – taking into account the respective complexity, technical features and process requirements. Further development of processes and control instruments by identifying and implementing optimization potentials, developing efficient processes, monitoring relevant KPIs and active counter-control in target deviations to ensure high quality and efficiency. Active cooperation and customer orientation through effective interface communication with other departments, proactive introduction of ideas for department development and a perspective operational cooperation of around 20% to get to know the concerns and processes directly.

Multiannual relevant professional experience, ideally complemented by first leadership experience. A completed commercial or energy studies or comparable training. Strong analytical skills, high key figures and a pronounced budget awareness. Very good communication and moderation skills as well as a sovereign occurrence in different conversation situations.

Keep your work-life balance in mind and benefit from flexible working hours and mobile work. Innovations are firmly anchored – you can look forward to varied tasks, agile work and a great working environment. A du culture, New Work, an environment with many design options and free drinks are available on top. .