First-Level-Supporter (m/w/d)

We at DIS AG are currently looking for dedicated first-level supporters (m/w/d) for our customers in Offenburg. With over 50 years of experience, we are an established partner in personal care and are happy to accompany you on your career path! You have completed IT training or similar qualifications and are looking for a new challenge? You're communicative and the customer's contact gives you pleasure? Join us as first-level supporter (m/w/d). We are now looking for motivated employees (m/w/d). This option is offered to you as part of direct switching. Acceptance and processing of support requests and fault messages in the IT system Quick analysis and correction of technical problems and implementation of change requests Telephone support with practical solutions Close cooperation with IT experts and user management for process optimization Detailed documentation and tracking of all support cases in the system Targeted prioritization of incoming requests to ensure trouble-free IT operation

Successfully completed training in IT or a comparable qualification First practical experience in IT support, Helpdesk or Servicedesk desirable High customer and service orientation, strong communication strength and experience with IT ticket systems Structured, solution-oriented and team-ready operation Knowledge in IT applications and healthcare systems is desirable Willingness to work in 2-shift operation (core working time 7-18) Flexibility required because home office is only possible after individual consultation

Competitive remuneration by TVöD-K Option to use a Lifetime Account Bicycle leasing for sustainable mobility Discounted sports and fitness offers via HANSEFIT Candle with inexpensive meals Grant to the job ticket for public transport Central location with free parking Full-time employment with a 39-hour week Crisis-proof workplace in a growing and future-oriented company