Employee (m/w/d) in 1st - and 2nd level support

The Schwarz IT supports the entire digital infrastructure and all software solutions of the companies of the Schwarz Group. It is therefore responsible for selecting, providing and operating as well as further developing IT infrastructures, IT platforms and business applications. In order to optimally support the departments through IT solutions in their business processes, the Schwarz IT takes up the requirements of the departments in consultations and works together with these professional and efficient IT solutions. In close cooperation with our departments, you will check and optimize the business processes of our Gastro-IT system landscape and prepare them to meet your needs. As a 1st and 2nd level contact partner (m/w/d), you are directly aside our internal specialist areas. You take active IT support and control the ticket system for our entire IT landscape – from employee restaurants to various companies in the Schwarz Group. Self-coordinate our service providers in software development and national field service support to quickly resolve malfunctions. You analyze and process incoming hardware and software requests and act as an interface to 3rd level support.

You are also welcome to complete technical training, e.g. as a specialist informant (m/w/d), system electronics (m/w/d) or IT system businessman (m/w/d) – queryers (m/w/d) are also welcome! Ideally, you already have experience with e.g. cash systems – if we don't like to bring it to you With your open, friendly and accommodating way as well as a positive radiance you convince in contact with others. A high service and customer orientation shapes your work: You are organized, structured, and you can handle your tasks with system. Teamability is obvious to you: you actively support your colleagues in the team and at the same time benefit from their many years of experience to grow together. IT affinity as well as very good knowledge of German and good English in word and writing distinguish you. JOBV1_EN