Clerk / Call Center Agent Member Support

The worker-Samariter-Bund Deutschland e.V. is one of the great welfare and welfare organizations. True to our motto “We help here and now” we are active in Germany and in more than 30 countries worldwide. In order to be able to help us further quickly and easily, we are looking for a professionally and humanly convincing personality at the closest possible point in time for the field of membership support in the field of membership communication at the Cologne site as a Personnel:in / Callcenteragent:in Membership (Full time - 39 hours per week, place of service Cologne) Working time frame: Monday to Friday between 8 am and 6 pm.

Telephone consultation and central contact for our members, divisions and interested citizens Individual processing and response of membership requests by letter and e-mail, in particular for changes to master data Processing of complaints Input processing and processing of mail General handling, e.g. creation of donation certificates, reimbursement of different payments and first aid vouchers

A completed commercial training Good MS Office knowledge, especially Word and Excel Experience with cobra CRM of advantage Very good knowledge of German in word and writing Friendly and professional appearance, high communication skills Loadable, flexible and team-ready

cooperation in a highly motivated team and a dynamic association with versatile tasks, employer-funded occupational pension schemes, Possibility of home office, extensive training opportunities, 30 days holiday (based on a 5-day week), the cost of travel, Staff events The place is for the first time fixed for two years. .