Front Office Agent (m/f/d)

Ensuring highly professional, personalized guest care Responsibility for a unique arrival and departure experience, as well as related activities Accompanied or rooming our guests to your booked rooms and suites Support in securing quality standards according to LHW standards Active recommendation and active sale of all our offers Dealing with requests and wishes of our guests Administration and care of the guest cardi Co-responsibility for complaint management Own cash management and billing by stratification Participation in the processing of invoices (debitors, monthly accounts, group accounts) Compliance with credit policy Co-responsibility for trainees in the department

Complete vocational training in the hotelery Positive radiation, natural friendliness, sovereign appearance and applied forms of handling High customer and service orientation and enthusiasm for an individual service Self-employed and self-employed Flexibility and teamability Passion for hotel and dealing with people from different cultures Very good knowledge of German and English (further foreign language of advantage) knowledge in the PMS System Protel of advantage, but no condition

An indefinite employment contract that provides long-term security. A modern electronic working time record for the transparent documentation of working hours. Free meals in our first-class staff restaurant with a welcoming outdoor terrace. An annual special payment as an additional financial recognition. For everyone - the Pluxee Benefits Pass: From the fourth month of employment, you will receive up to €40 per month, depending on your company. A special experience during the trial period: A free night with a companion, including dinner at the Parkview Restaurant and breakfast (Experience Stay). Already now think of the future with the company's retirement provision and asset-effective services: From the fourth month of employment we grant a voluntary employer grant of €20. Always be on the go with a grant to the German ticket: From your entry you only pay a share of €29. Regular employee events that strengthen the team spirit and ensure a change. Attractive discounts in our gastronomy areas: 50% at Parkview Restaurant and Fontenay Bar and 25% at Lakeside Restaurant. You know someone who would be great for us? Then use the “employeee employees” premium: €1,000 (€500 for admission and €500 for successful trial period). Exclusive Staff Council for overnight stays at The Fontenay, including breakfast. Family & Friends rates for The Fontenay Hamburg, also including breakfast. Discounted overnight rates at Fair Job Hotels and The Leading Hotels of the World for those who like to travel Access to corporate benefits with numerous benefits. Five paid child-sick days per year and child to better arrange family and profession. The possibility to reduce your working time (part time), also in leadership positions. Work in a luxurious, modern and privately run hotel with a lot of design playroom, right on the Alster in a central location. Flexible training offers that promote your personal and professional development.

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