Carglass GmbH | Germany | Köln (Godorf), Hauptverwaltung | Temporary contract | Home office | Published since: 06.08.2025 on stepstone.de
IT employee in 1st and 2nd level support
Carglass® Germany is a specialist in the repair and rebuilding of vehicle glass. In Germany, Carglass® employs around 2.450 employees, including over 1,700 specially trained Carglass® technicians. About 550 employees work at the head office in Cologne, with around 200 employees working at the Customer Contact Center (Call Center). The company operates around 1.2 million. Customer contacts per year and helps drivers throughout Germany, either in one of the 370 service centers or on the move with more than 240 mobile units. To support IT, we are looking for a limited time and at the earliest possible time IT staff in 1st and 2nd Level Support (m/w/d) JOBV1_EN
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Your tasks • Your profile • What we offer
Carglass® Germany is a specialist in the repair and rebuilding of vehicle glass. In Germany, Carglass® employs around 2.450 employees, including over 1,700 specially trained Carglass® technicians. About 550 employees work at the head office in Cologne, with around 200 employees working at the Customer Contact Center (Call Center). The company operates around 1.2 million. Customer contacts per year and helps drivers throughout Germany, either in one of the 370 service centers or on the move with more than 240 mobile units. To support IT, we are looking for a limited time and at the earliest possible time IT staff in 1st and 2nd Level Support (m/w/d)
Processing of IT requests and disturbances within the 2nd level support – reliable, solution-oriented and service-friendly Own creation, management and tracking of support tickets to the final solution Central coordination of IT activities in site openings, reconstructions and closures (EUS) – from planning to implementation Control and coordination with internal and external service providers as well as close cooperation with various IT and non-IT specialist teams Implementation of own subprojects and participation in cross-departmental IT projects Continuous further development of EUS processes and support in the optimization of IT helpdesk
A completed IT training, a comparable background or relevant practice experience in 2nd level support Funded know-how in Windows environments and IT service management Experience in implementing IT projects in site openings or infrastructure changes Good technical understanding, structured working and the ability to keep an overview even in complex situations Embossed service orientation, team spirit and communication strength – also across areas
Modern working environment: flat hierarchies, duz culture, employee events, free parking Entry/ personal development: integration plan with sponsorship program, training and further training opportunities Work Life Balance: Home Office (incl. IT equipment for home), sliding time, Sabbatical, 30 days vacation Well-Being: variety of sports and health measures, subsidised health insurance, special leave Safety: safe workplace in an innovative, value-oriented, growing company, asset-effective services, occupational retirement Social Responsibility: Emergency Fund, Foundation “Giving Back”, Spirit of Belron JOBV1_EN
Company location
Location
| Carglass GmbH | |
| 86899 Köln (Godorf), Hauptverwaltung | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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