Leiter:in Customer Support Motion Control 80 - 100%

The maxon motor group employs around 2500 employees, more than 1200 in Sachseln, and is the world's leading provider of precise drive systems. These are used from the earth's interior to the planet Mars. Behind our drives are people we can trust at any time. And them to us.

Head:in Technical Customer Support Motion Control 80 - 100%.

Control (80 - 100%)

With your team, you are the central point of contact for internal and external customers in application issues around our drive systems. You are moving at the interface of technology, customer and organization – from the operation of our controls to demanding regulatory topics to integration into complex system environments.

You get operational, secure the 2nd level support together with your team and support our 1st level international network professionally. At the same time, you continuously develop our support structures with the current developments in digitalization and thus contribute to a sustainably high service quality.

As a 'stimme of the customer', you represent their concerns inward and introduce the perspectives specifically in sales, product management and R&D. You take responsibility in the following areas: leadership and further development of the Customer Support Motion Control team (2 employees) Ensuring and expanding global technical 2nd and 1st level support Care and strengthening of the international network of local support and application engineers Key Accounts and Professional De-Escalation Management Support for Product Managements Motion Control in the marketing and development of our product portfolio

bring a completed study in electrical engineering, mechatronics, system engineering or a comparable qualification possess well-founded industry knowledge in drive technology, control technology or motion control show resilience, empathy and negotiation skills and can successfully communicate between different interests convincing through an analytical, structured and solution-oriented manner have first leadership experience or bring the necessary leadership and implementation skills for this role communicate in German and English orally as in writing clearly, safely and addressably

a family working and operating climate with transparent information flows and interdisciplinary exchange flexible annual work times that allow you to agree your professional goals with your private ideas an operational health management that aims to maintain and promote your health an academy with a diverse range of training and exciting development possibilities advanced social security benefits own ÖV connection and benefits a staff restaurant with the best view of the lake and mountains a working place in the centre of mountain sports (skiing, climbing, biking)