Amnesty Service gGmbH | Germany | 40xxx Düsseldorf | Temporary contract | Part time - flexible / Full time / Home office | Published since: 07.06.2026 on stepstone.de
Head of Quality Management in Fundraising (m/f/d)
Since 2014, Amnesty Service gGmbH, a 100% subsidiary of Amnesty Deutschland e.V., has been carrying out information campaigns to inform the public and to attract supporters for the human rights work of Amnesty International Deutschland e.V. with a lot of commitment and passion throughout Germany. We are looking for representation from the earliest 1st of September 2026 until 31st August 2026
Head of Quality Management (m/w/d) in full-time / part-time (28 – 40 hours/week).
In this function, you are responsible for the quality management of the face-to-face fundraising both for the Amnesty service company itself and for the partner agency. The quality management team is responsible for the positions “employeesin QM / standpoint visits” and “employeesin QM / digital trainings and trainings”. The place of service is preferably Düsseldorf. A remote work with individual fixed days of attendance in Düsseldorf is also possible. .
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Your tasks • Your profile • What we offer
Your duties include: Head of Quality Management Team Responsibility of quality assurance (e.g. parking visits, feedback management, document testing) Review of the quality level in the face-to-face fundraising of Amnesty International at the Amnesty Service Society and Partner Agencies Regular quality analyses based on KPI as a basis for assessing quality Creation and regular adaptation of quality objectives Development, planning and implementation of quality strategies and measures to increase quality Regular documentation and reporting of quality levels in campaigns at different levels Input and training on Amnesty International and quality topics at starter trainings, executive seminars and other meetings Communication with relevant stakeholders For full-time employment, the task profile is supplemented by: Further development of quality management
Your profile: Expertise: Professional experience in fundraising (preferably face-to-face fundraising) and/or quality management Strengths: Logical and structured thinking, a high level of team orientation, networking and integration strength, and social competence Team Leadership: Team Leadership Experiences Self-confidence: organisational talent and high level of self-initiative Skill: Communication strength and team skills Adjustment: Hands-on-Mentality and Loadability in Stress Situations Safe handling of MS Office
We offer: Commitment: Immediate insights into and cooperation on the topics and fields of work at the world's largest human rights organisation Perspective: Fast entry into the NGO world, fundraising and quality management Versatility: Workplace with a varied range of tasks Balance: Flexible working hours by sliding time and possibility to work in the home office Fun: We are a young, dynamic, diverse, committed and family team and are happy to provide active support Content: Adequate grade oriented to the NGO market
Location
 | Amnesty Service gGmbH | |
| 40237 Düsseldorf | ||
| Germany |
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