Customer Service Manager

Union Investment is known for outstanding asset management expertise and thus one of the leading investment fund companies. As part of the cooperative finance group, we have been offering private individuals and institutional customers sustainable investment solutions since 1956 with the aim of increasing the wealth of our more than five million investors. Our culture is characterized by a high level of performance and partnership. With us all employees bring their own history. It is self-evident for us to create a working environment in which people with different genders, from different age groups, with physical impairments, different sexual orientations, social and cultural backgrounds, ethnic affiliations and religions can be themselves. We appreciate this diversity and create a community to which everyone makes a valuable contribution.

The financial sector is dry and boring? Not with us! You carefully and solution-oriented our clients, looking for a safe job with a perspective and looking for a new challenge? Then you're right with us! What awaits you with us: Change & Responsibility: Processing of orders around the UnionDepot – for example, depot openings, purchases, sales or changes of customer data. Genuine service: You are a contact person for our customers, help with concerns and find the best solution – always with an open ear and empathy. Direct customer contact: answering all requests from banks and private customers via phone, e-mail and chat – friendly, comprehensible and fall-close. Introduction & development: We offer you a well-founded introduction and make you fit for your new job. This takes us about half a year and is made up of training and subsequent sponsorship. Teamwork and common learning are very important to us. For this reason, we have an office presence of 60 percent – the remaining working hours can be worked on mobile.

Openness and interest in financial topics: experience in customer contact and completed commercial vocational training. Ideally, you bring knowledge in finance. 21st Century Skills: We are looking for talents that recognise the potential of artificial intelligence, want to try them out and use them and are ready to learn together with us. Service mentality: joy in helping people and always looking for the best solution. Fun on communication: You are open, friendly and happy to explain facts understandable. We also welcome diverse educational backgrounds and work experiences. We are open to talents whose CV at first glance does not fit 100% with the requirements in our job ad. We offer the appropriate framework conditions to fully develop their individual potential.

In addition to our attractive work environment, there are also numerous other benefits and social benefits such as Mobile and flexible work Free Germany Ticket as a Job Ticket Attractive operating restaurants and coffee bars at Frankfurt and Luxembourg locations Granted lunch Free drinks at work Occupational pension Assets Employee conditions within the framework of the cooperative financial association Childcare allowance Various offers on the topics of fitness and health (e.g. Wellpass, Internal Sports and Health Care) Various leasing offers (e.g. bicycle or tech leasing) Further education Modern working environments, including a first-class IT equipment and much more! Benefits may vary according to company and location. JOBV1_EN