Customer Manager / Customer Relationship Manager / Customer Relationship Manager (f/m/d)

The German Pension Insurance Rheinland is more than just an authority – we are with approx. 3700 employees in the center (Düsseldorf), 12 regional service centres and a separate clinic association with 5 rehabilitation clinics one of the largest regional providers of statutory pension insurance in Germany. It is a member of the statutory pension insurance company, together with four other pension insurance companies in the NOW IT association, and employs employees for the job management in the NOW IT association for this location. The German Pension Insurance Nord Ost West Informationstechnik GmbH (NOW IT GmbH) provides IT services in the NOW IT association for all participants and thus for around 17,000 jobs. What makes us? Sensual tasks, crisis-proof jobs and best development opportunities. Whether in the administration, IT, consulting or rehabilitation – you work with us in a modern environment with real reconciliation of work and family, regular salary increases through step-ups and tariff adjustments as well as clear prospects for your career. In order to strengthen the customer service business unit, we are looking for customer and service management, at the Düsseldorf site from the closest possible time in the 11 EntgO-DRV Group, one/one Customer Relationship Manager / Customer Relationship Manager (m/d) The competence center customer and service management is the interface of NOW IT GmbH to its customers and customers. As a customer manager / customer relationship manager / customer relationship manager (w/m/d) you represent NOW IT GmbH to our customers and customers and contribute significantly to customer satisfaction – without sales activity.

Implementation of the communication of NOW IT GmbH from and to / to the customer / customer Full customer advice and support from request to solution to meet customer requirements with service portfolio and resources of NOW IT GmbH, taking into account the special requirements of the public service Participation at all levels of hierarchy in maintaining our customer relationships Result-oriented focus on orders, measures, projects and projects of your client / client Management and participation in projects in NOW IT GmbH

You have a completed bachelor's or Higher education in business informatics or a comparable relevant degree at level 6 of the German Qualification Framework. We also wish you: Business knowledge Basic knowledge in ITIL IT contract law Processional understanding Practical experience in customer consulting and support Experience in project management Your personality profile: Embossed customer and service orientation Self-working and team skills Flexibility and resilience as well as high readiness Sovereign and safe occurrence Good communication skills and negotiation skills Ready for occasional (also multi-day) missions Good oral and written expression in the German language

Flexible working hours for family-friendly working conditions Professional and future-oriented personnel development offers to support you in your adventurous work Occupational Health Management (including Urban Sports Membership | Arbeitssport-gemeinschaft) Grant Germany Ticket Own market restaurant 30 days of holiday (additionally free on: Christmas Eve, New Year's Eve) An additional pension scheme according to the statutes of the Federal and Länder pension fund (VBL) We appreciate diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age and sexual identity. The application of women is expressly desired. The relevant legal regulations on women's promotion apply. NOW IT/ DRV Rheinland takes professional integration seriously according to SGB IX. Applications for severely disabled persons and similar persons are preferably taken into account with the same suitability. Parttime employment is generally possible. JOBV1_EN